Campus IT Operations Lead — SLA & Team Enablement

TikTok; Dublin; On-site; EUR 55,000 - 75,000; Full time

Job summary

TikTok is seeking an on-site IT Operations Engineer for a single Dublin campus. You will lead the campus IT team, manage daily operations, ensure SLA adherence, and drive improvements in automation and efficiency.

The role requires a degree in a technical field and 1+ years in data centre operations, with hands-on leadership, training, and risk management experience. Dublin campus focus with collaboration across IT groups.

Qualifications

• Bachelor's degree or above in Computer Science, Telecommunications, Electronic Information, Automation, or related technical field.
• 1+ years of relevant on-site IT operations and maintenance experience in a data centre environment.
• Experience managing on-site IT operations teams, with ability to assign responsibilities and schedule shifts.
• Strong process control and SLA attainment capability for on-site tasks.
• Ability to provide training and knowledge transfer; familiar with SOPs and knowledge bases.
• Strong risk identification and problem closure skills.
• Familiarity with server hardware architectures (x86, ARM) and IT infrastructure basics.

Responsibilities

• Manage IMT personnel on campus, including headcount allocation, shift scheduling, overtime control, attrition management, and support for IMT recruitment.
• Oversee campus daily operations to meet on-site SLA metrics within specified time frames.
• Lead IMT capability development with technical guidance and hands-on training.
• Own risk identification and closure; surface latent risks and drive campus-level solutions.
• Aggregate and elevate campus IT operations issues; coordinate with infrastructure, assets, and QA teams.
• Participate in building IT operations platforms by submitting requirements and testing changes.
• Maintain strong relationships with Colo operators and IMT service providers for handover and acceptance.

Skills

IT Operations

Team Leadership

SLA Management

Risk Identification

Training & SOP

Server Hardware Knowledge

Data Analysis

Documentation

Education

Bachelor's degree in Computer Science/IT/related field

Tools

IT Operations Tools

Automation Platforms

Job description

TikTok is seeking an on-site IT Operations Engineer for a single Dublin campus. You will lead the campus IT team, manage daily operations, ensure SLA adherence, and drive improvements in automation and efficiency.

The role requires a degree in a technical field and 1+ years in data centre operations, with hands-on leadership, training, and risk management experience. Dublin campus focus with collaboration across IT groups.