Earn-While-You-Learn Apprentice Service Advisor

Joe Duffy Group; Dublin; Híbrido; EUR 18.000 - 24.000; Jornada completa

Descripción de la vacante

Joe Duffy Leasing in Ireland is seeking an Apprentice Service Advisor for a 6 to 12 month earn-while-you-learn programme that develops you in our aftersales operations. You will join a motivated, customer-focused team and begin by learning day-to-day administration and the communications hub of our leasing service.

No prior motor industry experience is required; training is provided. The role covers customer relations, workshop coordination, service bookings, and maintaining accurate records,

Formación

• A full and clean Irish or EU driving licence.
• Valid and full-time eligibility/visa to work in the EU.
• Background in retail, hospitality, telesales, or customer service is valued.
• Impeccable presentation, excellent communication and interpersonal skills.
• Strong computer literacy and ability to keep organised records.

Responsabilidades

• Act as the primary contact for leasing clients regarding servicing and repairs.
• Coordinate information flow between workshop, leasing department and customers.
• Qualify service requirements and arrange bookings.
• Maintain accurate customer records and update databases.
• Coordinate and explain service sheets and health checks to clients.

Conocimientos

Customer service

Communication

Interpersonal skills

Organisational skills

Computer literacy

CRM systems

Herramientas

MS Office

CRM systems

Descripción del empleo

Joe Duffy Leasing in Ireland is seeking an Apprentice Service Advisor for a 6 to 12 month earn-while-you-learn programme that develops you in our aftersales operations. You will join a motivated, customer-focused team and begin by learning day-to-day administration and the communications hub of our leasing service.

No prior motor industry experience is required; training is provided. The role covers customer relations, workshop coordination, service bookings, and maintaining accurate records,