Duty Manager: Lead Hospitality & Guest Experience

Dalata Hotel Group plc; Cork; Hybrid; EUR 42.000 - 54.000; Vollzeit

Benefits dieser Stelle

Free employee meals on duty

50% Off F&B in all properties

€/£60 Employee rate on rooms for all D

30% Off Friends & Family rate

Extra annual leave day for every year

Employee Assistance Programme

Cycle to Work Scheme/Transport Schemes

Pension access (Ask HR for local info)

Dalata Academy development programmes

Staff appreciation Initiatives, team-b

Zusammenfassung

Dalata Hotel Group is seeking a dynamic Duty Manager to lead hotel operations, inspire teams, and drive exceptional guest experiences across the property. You will influence strategy, coach staff, and collaborate with other managers to ensure smooth day-to-day operations.

The role emphasizes leadership, relationship-building, and a strong focus on delivering high standards of service while driving financial success and growth within the hotel group.

Qualifikationen

• 3-4 years experience in a Duty Manager or equivalent operational leadership role in a large hotel.
• Standards Driven; particularly in Food & Beverage.
• Strong desire to progress and develop your career in hotels.
• People leadership and motivation experience.
• Proven ability to develop talented employees.
• Strong communicator and comfortable in contributing to the overall hotel strategy.
• Ability to develop and build relationships and influence all levels of the business.

Aufgaben

• Manage multiple stakeholders within the hotel while playing a key role in the hotel's operational management.
• Oversee hotel operations, greet guests, and inspire the team to deliver exceptional hospitality.
• Possess strong operational knowledge with the ability to work across departments as needed.
• Assist other managers with interviewing and recruitment
• Coach and train new employees to ensure everyone feels confident in their new roles.
• Demonstrate excellent problem-solving skills and the ability to handle conflicts or complaints smoothly.

Kenntnisse

People leadership

Strong communicator

Relationship building

Stakeholder management

Jobbeschreibung

Dalata Hotel Group is seeking a dynamic Duty Manager to lead hotel operations, inspire teams, and drive exceptional guest experiences across the property. You will influence strategy, coach staff, and collaborate with other managers to ensure smooth day-to-day operations.

The role emphasizes leadership, relationship-building, and a strong focus on delivering high standards of service while driving financial success and growth within the hotel group.