Food and Beverage Assistant - Full Time

The-Heritage

Killenard

On-site

EUR 24,000 - 30,000

Full time

11 hours ago

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Benefits offered by this job

Discounted rates

Referral programme

Learning and development

Employee assistance programme

Meals on duty

Bike to Work Scheme

Employee recognition

Job summary

The Heritage in Killenard, Co. Laois, Ireland, is seeking an experienced Food and Beverage Assistant for a permanent full-time role on-site.

The position requires availability for early, late, weekends and bank holidays, with year-round hours and a focus on delivering exceptional guest experiences. Join a luxury hotel and spa environment offering on-site health club facilities and a strong team-driven culture.

Qualifications

Experience in hospitality or food & beverage service is desirable.
Ability to greet guests warmly and maintain a clean, well-presented station.
Knowledge of service standards and upselling are beneficial.

Responsibilities

Greet guests with a friendly, professional approach.
Maintain a clean, tidy workstation at all times.
Prepare mise en place and assist with service tasks.
Take orders accurately and upsell where appropriate.
Ensure high cleanliness standards in bar and dining areas.
Handle guest complaints professionally and escalate when needed.

Skills

Customer service

Team player

Attention to detail

Flexibility

Multitasking

Job description

Location: On site / Tirhogar, Killenard, Co. Laois, Ireland
job type: Permanent / Full-time
Sector and subsector: Hospitality | Food and Beverage / Restaurant
Salary: Negotiable salary

The Heritage offers a sophisticated elegance with impeccable hospitality set in wonderful un-spoilt Laois countryside. It comprises of a luxury world class Hotel and European Award Winning Spa. The Heritage also offers guests a number of on site activities such as our Health Club with Leisure Pool, Jacuzzi, Sauna and Steam rooms, 5km Walking Track and Cinema.

We are have an exciting opportunity for an experienced Food and Beverage Assistant to join our existing team!

The successful candidate must be available to work shifts to include early, late, weekends & bank holidaysand must be able to fulfill full-time hours year round.

Main Duties:

To greet all guests with a smile, eye contact and a greeting if appropriate
To maintain your station in a clean and tidy condition at all times
To carry-out mise en place for service, i.e., setting tables, stocking stations, preparing tea / coffee etc.
To correctly clear, polish and store crockery, cutlery and glassware to minimise breakages and loss, while maintaining standards
To correctly take customer orders maximising and promoting sales by recommending products where appropriate
To serve all our guests in a friendly, efficient and professional manner
To ensure cleanliness levels are maintained to a high standard in the bar and restaurant
To deal with any customer complaints in a professional and efficient manner, ensuring guest satisfaction at all times
To have knowledge of wines, spirits and the menu items
To handle guest's complaints discretely, escalating to management where required
Any other duties as reasonably required by management

Role Requirements:

A professional and friendly approach to customers and colleagues
Focused on providing excellent customer service
Team player and have the ability to multitask
Excellent attention to detail
Flexibility to work early, late, weekends, bank holidays

About Us

The Heritage ‘Core Values’

Our Core Values are the essence of what we stand for as a company and it is our vision to instill a people focused culture within the hotel. These 5 core values give The Heritage a framework for leadership and set the foundations for our employees to grow and prosper in their roles with us