Duty Manager

The Plaza Hotel, Tallaght; Dublin; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Career progression

Employee Assistance Programme

Digital Wellness Programme

Complimentary meals on duty

Discounted room & dining rates

Employee recognition

Job summary

The Plaza Hotel in Tallaght, a Windsard Management property, is seeking a Duty Manager with strong leadership and guest service skills. You will oversee daily hotel operations, assist front office and guest services, and ensure a warm, efficient guest experience.

You will coordinate with housekeeping, maintenance, and other departments, manage guest inquiries and issues, and support training and development of the team to uphold The Plaza Hotel’s service standards.

Qualifications

• Minimum 1–2 years’ experience in a similar hospitality role.
• Excellent communication and customer service skills.
• Strong leadership ability to manage a team.
• Calm and professional demeanor in busy environments.
• Excellent organisational skills and attention to detail.
• Good problem-solving skills and a proactive approach.
• Solid knowledge of hotel operations and guest service standards.
• Comfort with hotel reservation systems is desirable.
• Flexible availability, including evenings, weekends and holidays.

Responsibilities

• Supervise and support the daily operations of the hotel, maintaining high service levels.
• Welcome guests with a warm, professional first impression.
• Oversee check-in/check-out procedures and assist front desk operations.
• Handle guest enquiries, requests and complaints promptly.
• Resolve guest concerns efficiently while upholding standards.
• Coordinate with housekeeping, maintenance, F&B and other departments.
• Carry out regular property checks and address issues promptly.
• Assist with room allocations, reservations and decisions when required.
• Ensure adherence to hotel policies, procedures and safety standards.
• Manage emergencies calmly and professionally when needed.
• Complete shift handovers, reports and general admin duties.
• Support training and development of team members.
• Act as senior point of contact for guests and staff during shifts.

Skills

Communication skills

Customer service

Leadership

Calm under pressure

Attention to detail

Organizational skills

Problem solving

Hotel operations knowledge

Reservations systems

Flexible availability

Tools

Hotel reservation systems

Job description

The Plaza Hotel is looking for a Duty Manager to join the Team!

About The Plaza Hotel

Recently refurbished and beautifully upgraded, The Plaza Hotel Tallaght has been completely transformed. The interior of this 4-star hotel now features exciting new eateries alongside 122 spacious and comfortable ensuite bedrooms, including a selection of large suites. Two bright and versatile event spaces, along with four meeting suites, provide the perfect setting for conferences and events of all sizes, from 5 to 200 guests.

About Windward Management

The Plaza Hotel is managed by Windward Management.

Windward Management is a team of highly experienced hotel operators and investors with a hotel portfolio of approx. 2,000 keys* in Ireland and Continental Europe. Founded in 2007, Windward is a leading hospitality management company, managing and operating hotels on behalf of their owners.

About this role

The Plaza Hotel is seeking an enthusiastic and professional Duty Manager to join our team. This role is ideal for someone with strong leadership skills, excellent customer service experience, and the ability to manage hotel operations with confidence and professionalism.

As a key member of the management team, the Duty Manager will oversee the smooth running of daily hotel operations, support front office activities, and ensure every guest receives a warm, efficient, and memorable experience. You will act as a point of contact for guests and colleagues, resolving issues effectively while maintaining the high standards expected at The Plaza Hotel.

Key Duties & Responsibilities

• Supervise and support the daily operations of the hotel, ensuring a high level of service at all times
• Welcome guests and provide a warm, friendly, and professional first impression
• Oversee check-in and check-out procedures and assist with front desk operations
• Handle guest enquiries, requests, and complaints in a timely and professional manner
• Resolve guest concerns efficiently while ensuring customer satisfaction
• Coordinate with housekeeping, maintenance, food & beverage, and other departments to ensure smooth operations
• Carry out regular property checks and address any issues promptly
• Assist with room allocations, reservations, and operational decisions when required
• Ensure hotel policies, procedures, and health & safety standards are followed
• Manage emergency situations calmly and professionally when required
• Complete shift handovers, reports, and general administrative duties
• Support training and development of team members
• Act as the senior point of contact for guests and staff during assigned shifts

Requirements

• Minimum of 1–2 years’ experience in a similar position within the hospitality industry
• Excellent communication and customer service skills
• Strong leadership ability with the confidence to manage a team
• Ability to remain calm and professional in a busy environment
• Excellent organisational skills and attention to detail
• Good problem-solving skills and a proactive approach
• Strong knowledge of hotel operations and guest service standards
• Computer skills and experience with hotel reservation systems desirable
• Flexible availability, including evenings, weekends, and public holidays

The ideal candidate will be a confident and approachable hospitality professional who takes pride in delivering exceptional guest experiences and supporting the team to achieve operational excellence.

Perks and Benefits of working at The Plaza Hotel

• Competitive rate of pay
• Career progression opportunities across the Windward group
• Employee Assistance Programme
• Digital Wellness Programme
• Complimentary, high quality meals on duty
• Discounted room & dining rates in Windward properties for you as well as friends and family
• Employee awards & staff recognition scheme including employee of the Quarter, team recognition days and random treat days