Front Office Receptionist

The Plaza Hotel, Tallaght; Claremorris; On-site; EUR 18,000 - 20,000; Part time

Benefits offered by this job

Very competitive salary

PRSA pension scheme

Career progression opportunities

Employee Assistance Programme

Digital Wellness Programme

Complimentary meals on duty

Discounted room & dining rates

Refer-a-friend scheme

Training and development opportunities

Cycle-to-work scheme

Job summary

McWilliam Park Hotel, managed by Windward Management, is seeking a Front Office Receptionist to greet guests, manage bookings, and answer inquiries at a busy four-star hotel in Kilcolman Road, Co. Cork. The role reports to the Front Office Manager and requires a friendly, professional demeanour in a dynamic environment.

The position operates 5 days over 7 on a shift basis, including weekends, with a competitive salary and benefits package. Previous hospitality experience is an advantage.

Qualifications

• Excellent customer care skills.
• Be able to work on your own initiative.
• Highly organised with excellent attention-to-detail.
• Excellent communication skills.
• Be able to cope well under pressure and busy environment.

Responsibilities

• Greet and welcome guests at the hotel reception.
• Register guests and take payment.
• Answer queries about facilities and tourist information.
• Take responsibility for the security of the keys.
• Update guest information in the computer and ensure documentation is completed accurately.
• Take and confirm reservations for guests.
• Manage the reception area and handle calls and emails.
• Liaise with colleagues, management and external stakeholders.
• Other related ad-hoc administrative tasks.

Skills

Customer service

Communication

Organisational skills

Attention to detail

Teamwork

Initiative

Pressure handling

Tools

Point-of-sale systems

Job description

Job Description

Location: McWilliam Park Hotel, Kilcolman Road

Join our fabulous team at McWilliam Park Hotel as a Front Office Receptionist

We recognise that our team is our greatest asset, and the successful candidate will enhance an already established team.

Reporting to the Front Office Manager, the Front Office Receptionist is the first person that a guest meets on arrival to the Hotel, therefore it is of utmost importance that all staff present a friendly and professional image to our guests at all times.

Reporting to the Front Office Manager

About McWilliam Park

The McWilliam Park Hotel is a Failte Ireland approved luxurious four-star hotel. The atmosphere is warm and friendly, making it a popular hotel for celebrating special occasions like weddings or to enjoy a romantic break or family getaway. The hotel boasts 103 comfortable large sized hotel bedrooms, a leisure club (Evolve Health & Fitness) with a fully equipped gym, an indoor heated swimming pool and children’s pool.

Responsibilities

• Greet and welcome our guests to the hotel and act as a first point of contact.


• Register the guests and take payment.


• Answer any queries the guest may have on in house facilities and tourist information.


• Take responsibility for the security of the keys.


• Update all guest information in the computer and ensure all documentation is completed, managed and maintained accurately and efficiently.


• Take and confirm reservations for our guests.


• Manage the reception area for the business and handle a high volume of calls and emails.


• Liaise with colleagues, management and external stakeholders as required.


• Other related ad-hoc administrative tasks where necessary.

About The Role

• Excellent customer care skills.


• Experience in a similar role is an advantage.


• Be able to work on your own initiative.


• Highly organised with excellent attention-to-detail.


• Excellent communication skills.


• Be able to cope well under pressure and comfortable in a busy environment dealing with a range of different tasks.


• Flexible and adaptable to support the business needs with a positive attitude.


• The role will operate 5 days over 7 on a shift basis and include weekends

Perks and Benefits of working at the McWilliam Park Hotel

• Very competitive salary


• PRSA pension scheme


• Career progression opportunities across the Windward group


• Employee Assistance Programme


• Digital Wellness Programme


• Complimentary, high quality meals on duty including breakfast, lunch & dinner


• Complimentary barista-style coffee


• Discounted room & dining rates in Windward properties for you as well as friends and family


• Refer-a-friend scheme


• Training and development opportunities dedicated to your development


• Employee awards & staff recognition scheme including employee of the month, long service awards, team recognition days and random treat days


• Cycle-to-work scheme

About Windward Management

McWilliam Park Hotel is managed by Windward Management. Windward Management is a team of highly experienced hotel operators and investors with a hotel portfolio of approx. 2,000 employees in Ireland and Continental Europe. Founded in 2007, Windward is a leading hospitality management company, managing and operating hotels on behalf of their owners.

About The Company

Since its inception in 2007, Windward Management Limited has built a reputation for excellence in hotel management. With headquarters in Dublin, the company provides tailored solutions for hotel owners, including operations, marketing, and financial management. Windward's team is driven by a passion for delivering exceptional guest experiences while ensuring each property achieves its full potential. Recognized for its dedication to innovation and operational success, the company is equally committed to investing in its people. Professionals joining Windward Management will become part of a supportive and dynamic environment, with abundant opportunities to grow and excel within a thriving sector.

Company Culture

At Windward Management, people are at the heart of success. The company nurtures a culture rooted in respect, collaboration, and a shared commitment to excellence. Employees are empowered to innovate and contribute to meaningful outcomes while enjoying a strong focus on work-life balance. Windward fosters professional growth through tailored development opportunities, ensuring each team member can achieve their career aspirations. This positive, inclusive workplace values individual contributions, encourages open communication, and celebrates success collectively. For hospitality professionals seeking a rewarding career in an environment where their efforts truly matter, Windward Management offers an exceptional opportunity to thrive.

Closing Date

Wednesday 26th August, 2026

Contract Type

parttime

Salary

From €12.85 Weekly to €14.25 Weekly