Duty Manager - Elevate Guest Experience & Operations

The Plaza Hotel, Tallaght; Dublin; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Career progression

Employee Assistance Programme

Digital Wellness Programme

Complimentary meals on duty

Discounted room & dining rates

Employee recognition

Job summary

The Plaza Hotel in Tallaght, a Windsard Management property, is seeking a Duty Manager with strong leadership and guest service skills. You will oversee daily hotel operations, assist front office and guest services, and ensure a warm, efficient guest experience.

You will coordinate with housekeeping, maintenance, and other departments, manage guest inquiries and issues, and support training and development of the team to uphold The Plaza Hotel’s service standards.

Qualifications

• Minimum 1–2 years’ experience in a similar hospitality role.
• Excellent communication and customer service skills.
• Strong leadership ability to manage a team.
• Calm and professional demeanor in busy environments.
• Excellent organisational skills and attention to detail.
• Good problem-solving skills and a proactive approach.
• Solid knowledge of hotel operations and guest service standards.
• Comfort with hotel reservation systems is desirable.
• Flexible availability, including evenings, weekends and holidays.

Responsibilities

• Supervise and support the daily operations of the hotel, maintaining high service levels.
• Welcome guests with a warm, professional first impression.
• Oversee check-in/check-out procedures and assist front desk operations.
• Handle guest enquiries, requests and complaints promptly.
• Resolve guest concerns efficiently while upholding standards.
• Coordinate with housekeeping, maintenance, F&B and other departments.
• Carry out regular property checks and address issues promptly.
• Assist with room allocations, reservations and decisions when required.
• Ensure adherence to hotel policies, procedures and safety standards.
• Manage emergencies calmly and professionally when needed.
• Complete shift handovers, reports and general admin duties.
• Support training and development of team members.
• Act as senior point of contact for guests and staff during shifts.

Skills

Communication skills

Customer service

Leadership

Calm under pressure

Attention to detail

Organizational skills

Problem solving

Hotel operations knowledge

Reservations systems

Flexible availability

Tools

Hotel reservation systems

Job description

The Plaza Hotel in Tallaght, a Windsard Management property, is seeking a Duty Manager with strong leadership and guest service skills. You will oversee daily hotel operations, assist front office and guest services, and ensure a warm, efficient guest experience.

You will coordinate with housekeeping, maintenance, and other departments, manage guest inquiries and issues, and support training and development of the team to uphold The Plaza Hotel’s service standards.