Dutch-Speaking SaaS Onboarding Specialist – Remote-friendly

Personio; Dublin; Hybrid; EUR 60,000 - 85,000; Full time

Benefits offered by this job

Salary and equity package

28 days paid vacation + raise after 2/

Impact Day

Remote-friendly with office days

Job summary

Personio is seeking an Associate Customer Onboarding Specialist - Dutch Speaking in Dublin to help customers adopt our HR platform across the region.

You’ll lead onboarding, drive product adoption, and collaborate with Sales, Success, and Product teams to deliver value while managing multiple onboarding projects in a hybrid Dublin office. Fluency in Dutch and English and 3+ years in a SaaS CX role are essential.

Qualifications

• Dutch and English fluency are required.
• 3+ years in customer-facing SaaS, B2B, or B2C roles.
• Strong project management and multitasking abilities.
• Tech-savvy and quick to learn new products.
• Excellent communication and interpersonal skills.
• Growth mindset and adaptability.
• AI fluency to improve workflows.

Responsibilities

• Lead onboarding: guide new customers through setup and integration in Dublin.
• Product adoption: champion usage to boost retention and value.
• Consultative guidance: regular meetings to tailor advice and drive impact.
• Project management: manage multiple onboarding projects with timelines and budgets.
• Issue resolution: triage and escalate bugs with internal teams.
• Relationship building: develop trust-based relationships and spot opportunities for upselling.
• Internal collaboration: partner with Sales, Growth, Customer Success, and Product teams.
• Knowledge sharing: support new joiners and contribute to documentation.

Skills

Dutch language

English

SaaS (customer-facing)

Project management

Communication

Growth mindset

AI fluency

Job description

Personio is seeking an Associate Customer Onboarding Specialist - Dutch Speaking in Dublin to help customers adopt our HR platform across the region.

You’ll lead onboarding, drive product adoption, and collaborate with Sales, Success, and Product teams to deliver value while managing multiple onboarding projects in a hybrid Dublin office. Fluency in Dutch and English and 3+ years in a SaaS CX role are essential.