Dispatch Coordinator

Walsh Waste Limited; Oranmore; On-site; EUR 32,000 - 42,000; Full time

Job summary

Walsh Waste & Recycling is seeking a Dispatch Coordinator to coordinate bookings and schedules, keep customers informed and ensure service records are accurate and up to date. You will manage changing priorities, solve day-to-day problems and support colleagues.

You’ll organize daily service schedules, work with drivers and operations, answer calls and emails, monitor progress and help resolve queries. This role suits a proactive team player in a busy environment.

Qualifications

• Strong organisational skills and the ability to manage changing priorities.
• Clear communication and a friendly, professional approach to customers.
• Good attention to detail and confidence working with information and records.
• A practical approach to solving problems and knowing when to ask for support.
• Reliability, initiative and a willingness to work as part of a team.

Responsibilities

• Organise daily service schedules, bookings and customer requests.
• Work closely with drivers and operational teams, communicating job details and schedule changes.
• Respond to customer calls, emails and online orders in a helpful, professional manner.
• Monitor job progress, follow up on outstanding work and help resolve service queries.
• Maintain accurate customer accounts, service records and supporting paperwork.
• Support invoicing queries, reporting and general office administration.
• Contribute ideas to improve how we organise work and serve our customers.

Skills

Strong organisational skills

Clear communication

Attention to detail

Problem solving

Teamwork

Dispatch experience

Microsoft Office

Tools

Microsoft Office

Job description

Dispatch Coordinator

Are you organised, enjoy working with people and comfortable keeping things moving in a busy environment?

We’re looking for a Dispatch Coordinator to join our team at Walsh Waste & Recycling.

About the role

You’ll coordinate bookings and schedules, keep customers informed and ensure service records are accurate and up to date.

You’ll need to be comfortable managing changing priorities, solving day-to-day problems and supporting colleagues.

What you’ll do

• Organise daily service schedules, bookings and customer requests.
• Work closely with drivers and operational teams, communicating job details and schedule changes.
• Respond to customer calls, emails and online orders in a helpful, professional manner.
• Monitor job progress, follow up on outstanding work and help resolve service queries.
• Maintain accurate customer accounts, service records and supporting paperwork.
• Support invoicing queries, reporting and general office administration.
• Contribute ideas to improve how we organise work and serve our customers.

About the role

What we’re looking for

• Strong organisational skills and the ability to manage changing priorities.
• Clear communication and a friendly, professional approach to customers.
• Good attention to detail and confidence working with information and records.
• A practical approach to solving problems and knowing when to ask for support.
• Confidence using email and Microsoft Office, with a willingness to learn new systems.
• Reliability, initiative and a willingness to work as part of a team.

Experience in dispatch, scheduling, transport, customer service or office administration would be an advantage.

You do not need a background in waste management, we welcome applicants with relevant transferable skills from other industries.

About the company

Walsh Waste and Recycling is a proudly family-owned and operated company based in Galway, built on a foundation of strong core values: Customer Care, Reliability, Quality, Legacy, Honesty, Respect, Fairness, and Trust. We provide comprehensive waste management solutions across domestic, commercial, industrial, and construction sectors, ensuring the safe and responsible collection and disposal of both solid and liquid waste.