Director of Sales

Dalata Hotel Group; Dublin; On-site; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Free meals on duty

50% Off F&B across properties

€£60 Employee rate on rooms

30% Off Friends & Family rate

Extra annual leave day per year

Employee Assistance Programme

Cycle to Work Scheme/Transport

Pension access

Dalata Academy development

Staff activities and charity events

Job summary

Dalata Hotel Group is seeking an experienced Assistant Director of Sales/Sales Manager to drive relationships with national and global accounts across four Dublin properties. You will lead a team, engage in telesales, calls, and events, and identify opportunities aligned with hotel strategy across the Dalata portfolio.

The role requires strong analytical ability, commercial awareness, and excellent planning to deliver growth in the Dublin market.

Qualifications

• Minimum 3 years’ experience in Assistant Director of Sales/Sales Manager role.
• Multi-site experience is an advantage.
• Strong leadership and team management skills.
• Excellent communication and commercial awareness with ability to analyse key business indicators.

Responsibilities

• Build and maintain strong relationships with assigned accounts to ensure customer satisfaction and loyalty.
• Support a lead-generation culture across the hotels.
• Represent the hotels at sales meetings and events.
• Utilise CRM, BI tools and market intelligence to inform decisions.

Skills

Account management

Leadership

Communication

Analytical skills

Organisation & planning

Sales focus

Tools

CRM

BI Tool

Market Intelligence Tools

Solver

Job description

This role will be responsible for four Dublin properties, Clayton Hotel Ballsbridge, Clayton Hotel Charlemont, Maldron Hotel Merrion Road, Maldron Hotel Kevin Street.

Benefits

• Free employee meals on duty
• 50% Off F&B in all properties
• €/£60 Employee rate on rooms for all Dalata owned hotels
• 30% Off Friends & Family rate
• Extra annual leave day for every year worked (5 days to maximum of 5 days)
• Employee Assistance Programme
• Cycle to Work Scheme/Transport Schemes
• Pension access (Ask your HR Manager for local pension information)
• Development opportunities through our Dalata Academy to support your career journey
• Staff appreciation Initiatives, fun team building activities and regular charity events

Key Duties And Responsibilities

• Building and maintaining strong relationships with assigned number of accounts, ensuring a high level of customer satisfaction and loyalty.
• Support & adopt a culture of lead generation across the hotels.
• Represent the hotels at sales team meetings, internal & external customer led events as appropriate.
• Adoption of all available tools to support efficient ways of working including CRM, BI Tool, Market Intelligence Tools and Solver.

Customer Facing- Owned Segments

• Develop and nurture relationships for the hotels with assigned number of national & global corporate accounts through ongoing account management.
• To participate fully in all sales activities including telesales, sales calls, corporate entertaining, fam trips, social events, and overseas sales trips, as necessary.
• Identification and management of new opportunities in your market in line with hotel strategy and across the wider Dalata portfolio.
• Collaborate with Account Management Team to nurture existing, and secure new opportunities following the Dalata sales process.

Planning & Forecasting

• Undertake monthly corporate tracking of assigned corporate accounts in the hotels to monitor production and more importantly to identify any decreases and take necessary action to remedy.
• Analysis of GDS production reports & market intelligence information to develop this business channel for the hotels.
• Timely production of monthly & ad hoc reports.
• Execute activity from quarterly activity plans.

Team Management

• Regular engagement with assigned direct reports on their performance
• Manage, mentor and coach M&E Teams
• Represent the sales team at agreed internal meetings

Requirements

• Minimum 3 years’ experience working as an Assistant Director of Sales/Sales Manager
• Multi-site experience is a distinct advantage
• Strong leadership skills & experience of managing a team
• Effective communicator
• Be commercially aware with strong analytical skills, be able to understand key business indicators and competitive trends
• Excellent organisation and planning skills
• Sales focused and results driven
• Knowledge of the Dublin market essential