Director of Professional Services & Delivery Excellence

Nostra; Dublin; Vor Ort; EUR 120.000 - 160.000; Vollzeit

Benefits dieser Stelle

Company Pension

Health Plan

On-site Gym

Employee Assistance Program

Company events

Zusammenfassung

Nostra seeks a Senior Director of Professional Services to lead delivery, security, and program governance across all service lines in Ireland. You will partner with Sales and SLT to align demand with capacity, drive profitability, and implement scalable delivery frameworks.

This senior role requires a data-driven mindset, strong stakeholder management, and a proven track record in managing multi-disciplinary teams to deliver high-quality outcomes within budget and schedule.

Qualifikationen

• Proven experience in a senior Professional Services or Delivery leadership role.
• Strong commercial acumen with ownership of services P&L.
• Experience managing multi-disciplinary delivery teams (e.g., cloud, security, consulting, PMO).
• Deep understanding of utilisation, scheduling, and capacity planning.
• Strong stakeholder management across Sales, Pre-Sales, and executive leadership.
• Experience building scalable delivery frameworks and governance models.
• Data-driven mindset with strong analytical and reporting capabilities.

Aufgaben

• Own end-to-end delivery across all Professional Services functions.
• Ensure consistent, high-quality delivery standards across all service lines.
• Drive operational efficiency and scalability across delivery teams.
• Establish and enforce delivery governance, frameworks, and best practices.
• Own services P&L performance, including revenue, margin, and cost control.
• Monitor and manage project profitability, including overrun identification and mitigation.
• Implement controls and processes to maximise billable utilisation.
• Drive continuous improvement in margin performance across all engagements.
• Oversee central scheduling and resource allocation across all service lines.
• Ensure optimal utilisation rates across teams while maintaining delivery quality.
• Align resource planning with sales pipeline and forecasted demand.
• Develop capacity models to support scalable growth.

Kenntnisse

Delivery leadership

P&L ownership

Stakeholder management

Data analytics

Cross-functional leadership

Capacity planning

Jobbeschreibung

Nostra seeks a Senior Director of Professional Services to lead delivery, security, and program governance across all service lines in Ireland. You will partner with Sales and SLT to align demand with capacity, drive profitability, and implement scalable delivery frameworks.

This senior role requires a data-driven mindset, strong stakeholder management, and a proven track record in managing multi-disciplinary teams to deliver high-quality outcomes within budget and schedule.