Digital Operations & Experience Lead

Company Details Confidential; Limerick; On-site; EUR 60,000 - 90,000; Full time

Job summary

McDonald's Castletroy, Castletroy, Limerick, Co. Limerick, V94 H029, is seeking a Digital Operations Manager to lead digital processes and enhance customer and employee experiences.

You will analyse workflows, coordinate projects and the implementation of digital tools across the business. The role requires a relevant degree in Interaction Design, Experience Design, Digital Design, Digital Technology or related discipline, together with strong analytical, organisational and communication skills.

Qualifications

• Strong analytical, organisational and problem-solving skills.
• Ability to analyse user and business requirements and translate them into practical digital solutions.
• Strong communication skills.
• Good understanding of digital platforms, workflows and user-centred design principles.

Responsibilities

• Manage and coordinate day-to-day digital operations and digital business processes.
• Review and analyse existing digital workflows and identify opportunities to improve efficiency, usability and performance.
• Support the development and implementation of digital solutions and operational improvements.
• Analyse user and operational requirements and translate these into practical digital processes and solutions.
• Work with internal teams and relevant technology stakeholders to coordinate digital projects and improvements.
• Monitor the performance and effectiveness of digital platforms, systems and processes.
• Identify opportunities to improve the digital experience of customers and employees.
• Conduct user and stakeholder research to understand requirements, challenges and opportunities for improvement.
• Develop and maintain process documentation, digital workflows and operational procedures.
• Support testing and implementation of new digital tools, systems and processes.
• Analyse operational and digital performance data and prepare reports and recommendations for management.
• Coordinate the implementation of process improvements and monitor their effectiveness.
• Ensure digital processes are aligned with business requirements and operational objectives.
• Liaise with relevant departments to identify digital training and support requirements.
• Keep up to date with developments in digital technologies, user experience and digital operations.
• Provide recommendations to management on opportunities to improve digital efficiency, usability and service delivery.

Skills

Analytical skills

Organisational skills

Problem-solving

Communication skills

User-centred design

Education

Interaction Design

Job description

McDonald's Castletroy, Castletroy, Limerick, Co. Limerick, V94 H029, is seeking a Digital Operations Manager to lead digital processes and enhance customer and employee experiences.

You will analyse workflows, coordinate projects and the implementation of digital tools across the business. The role requires a relevant degree in Interaction Design, Experience Design, Digital Design, Digital Technology or related discipline, together with strong analytical, organisational and communication skills.