Shift Leader: Lead a High-Volume Team & Guest Experience

McDonald's United Kingdom; Arklow; On-site; EUR 37,000 - 49,000; Full time

Benefits offered by this job

Holiday pay

Service Awards

Meal allowance

Employee discounts

Job summary

McDonald's in Ireland is seeking a Shift Manager to lead and coach a team of 80+ colleagues, ensure standards across production, quality and customer service, and drive smooth day-to-day operations.

You will work varied shift patterns, including weekends and bank holidays, build sales, improve profitability and deliver an outstanding customer experience.

The role requires strong leadership, initiative and the ability to adapt to customer needs while modelling respect and courtesy.

Qualifications

• Display Leadership and role model customer focused behaviours to delight our customers.
• Delivery of personalised service and connect with our customers.
• Lead by example.
• Adapt to customer needs through your team.
• Answer customer queries, keeping up to date with knowledge on our food and promotions.
• Use of initiative, confidence and problem solving when interacting with colleagues and customers.
• Treat all colleagues and customers with courtesy and respect.

Responsibilities

• Lead shift operations, monitor performance and reallocate resources as needed.
• Ensure standards are met across production, productivity, quality and service.
• Drive sales, grow profitability and deliver an outstanding customer experience.
• Manage a team of 80+ employees and work with the management team to advance the restaurant.

Skills

Leadership

Customer service

Problem solving

Adaptability

Team motivation

Job description

McDonald's in Ireland is seeking a Shift Manager to lead and coach a team of 80+ colleagues, ensure standards across production, quality and customer service, and drive smooth day-to-day operations.

You will work varied shift patterns, including weekends and bank holidays, build sales, improve profitability and deliver an outstanding customer experience.

The role requires strong leadership, initiative and the ability to adapt to customer needs while modelling respect and courtesy.