Digital Ops Lead: Process & Customer Transformation

Ernst & Young Advisory Services Sdn Bhd; Dublin; Hybrid; EUR 70,000 - 90,000; Full time

Benefits offered by this job

Competitive remuneration package

Flexible working arrangements

Continuous skills enhancement

Pension

Maternity & Paternity leave

Discounted health insurance

Free Gym membership

Hybrid Working

Job summary

A global consulting firm in Dublin seeks a Manager for their Customer Transformation team. This role involves leading projects focused on improving customer-facing operations using agile methodologies. The ideal candidate will have strong analytical skills, excellent communication abilities, and proficiency in CRM platforms. Opportunities for career development and a flexible working environment are offered as part of the competitive remuneration package.

Qualifications

• Experience with customer-facing operations transformation.
• Knowledge of CRM and omnichannel transformation.
• Familiarity with Martech, CPQ, and emerging technologies.

Responsibilities

• Lead and support full project lifecycles using various methodologies.
• Conduct business analysis including requirements gathering.
• Facilitate workshops with senior stakeholders.
• Collaborate with teams to deliver technology solutions.

Skills

Strong analytical and problem‑solving skills

Excellent communication and stakeholder engagement abilities

Technical proficiency with CRM platforms

Ability to manage multiple tasks

Customer‑focused mindset with attention to detail

Tools

Business process modelling tools

Lean

Six Sigma

Agile methodologies

Job description

A global consulting firm in Dublin seeks a Manager for their Customer Transformation team. This role involves leading projects focused on improving customer-facing operations using agile methodologies. The ideal candidate will have strong analytical skills, excellent communication abilities, and proficiency in CRM platforms. Opportunities for career development and a flexible working environment are offered as part of the competitive remuneration package.