Desktop Support Administrator L3 - End-User IT & Asset Mgmt

Wipro; Leinster; On-site; EUR 28,000 - 40,000; Full time

Job summary

Wipro Limited in Ireland is seeking a hands-on Desktop Support professional to provide 1st line technical assistance to End Users. You will diagnose simple issues, log incidents, and help users raise tickets for unresolved problems, while ensuring proper tracking and communication with the team.

The role involves installing and de-installing desktop equipment, cabling to standards, asset management, daily team huddles, and handling routine admin tasks.

Qualifications

• Mandatory: Desktop Support.
• Experience: 3-5 Years.

Responsibilities

• Provide 1st line technical support to end users.
• Log incidents and assist users in raising tickets for unresolved issues.
• Attend daily huddle with the Team Leader detailing work for the day.
• Install and de-install desktop tech (desktops, monitors, keyboards, mice, camera).
• Cabling to the correct tech standards.
• Asset management and related admin tasks (tracking).
• Bubble-wrap equipment and cables for movement.

Skills

Desktop Support

Job description

Wipro Limited in Ireland is seeking a hands-on Desktop Support professional to provide 1st line technical assistance to End Users. You will diagnose simple issues, log incidents, and help users raise tickets for unresolved problems, while ensuring proper tracking and communication with the team.

The role involves installing and de-installing desktop equipment, cabling to standards, asset management, daily team huddles, and handling routine admin tasks.