ADMINISTRATOR L3

Wipro; Leinster; On-site; EUR 28,000 - 40,000; Full time

Job summary

Wipro Limited in Ireland is seeking a hands-on Desktop Support professional to provide 1st line technical assistance to End Users. You will diagnose simple issues, log incidents, and help users raise tickets for unresolved problems, while ensuring proper tracking and communication with the team.

The role involves installing and de-installing desktop equipment, cabling to standards, asset management, daily team huddles, and handling routine admin tasks.

Qualifications

• Mandatory: Desktop Support.
• Experience: 3-5 Years.

Responsibilities

• Provide 1st line technical support to end users.
• Log incidents and assist users in raising tickets for unresolved issues.
• Attend daily huddle with the Team Leader detailing work for the day.
• Install and de-install desktop tech (desktops, monitors, keyboards, mice, camera).
• Cabling to the correct tech standards.
• Asset management and related admin tasks (tracking).
• Bubble-wrap equipment and cables for movement.

Skills

Desktop Support

Job description

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

• Basic level of technical expertise.
• Floor-walk and support End Users with Testing, and after a move.
• Pick up and resolve 1st line issues and update issues log. Assist user in raising an incident ticket for unresolved issues and record incident number in the issues log.
• Identify any trends and feed back to Administrator & Project Manager.
• Attend daily huddle with the Team Leader detailing work for the day.
• Direct any non-tech issues to the relevant support team.
• Accept delivery of tech (including unboxing and managing waste as per site instruction).
• Install and de-install desktop tech (including but not limited to desktop, monitors, keyboards, mice, camera). De-install AV equipment.
• Cabling to the correct tech standards.
• Test every desk has operational tech.
• Admin (e.g. filling in trackers and related spreadsheets).
• Asset management.
• Bubble-wrap equipment and cables ready for movement.
• Separate de-installed kit into reuse, and dispose.
• Any other reasonable task.

Mandatory Skills: Desktop Support.Experience: 3-5 Years.

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We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.