Desktop Engineer - Experienced Hire

Susquehanna International Group, LLP; Dublin; On-site; EUR 40,000 - 60,000; Full time

Job summary

Susquehanna International Group, LLP is seeking a Helpdesk and Desktop Support Engineer to join our Client Corporate Services team in Dublin. In this role, you will provide comprehensive support to over 700 end users while collaborating with teams in various locations.

The ideal candidate has a minimum of 3 years of desktop support experience, excellent technical skills, and the ability to work under pressure. Knowledge of Windows OS, Active Directory, and SCCM are critical for this position.

Qualifications

• 3 years+ providing desktop support for software and hardware systems.
• Ability to lead and mentor a team would be beneficial.
• Strong working knowledge of peripherals, printers, graphics cards.
• Excellent working knowledge of Windows desktop OS.
• Understanding of PowerShell scripting.

Responsibilities

• Provide 1st and 2nd level support for all desktop software and hardware systems.
• Manage and solve complex queries via the ticketing system.
• Interact with various IT support functions to resolve problems.
• Maintain our Knowledge Base and ensure run books are up to date.

Skills

Desktop support

Windows desktop OS

SCCM

Active Directory

PowerShell scripting

Communication skills

Time management

Education

BSc in a technical discipline

Tools

SCCM

Microsoft Intune

Jira

Confluence

Splunk

Check_MK

Job description

Overview

As the Helpdesk and Desktop Support Engineer you will join our existing Client Corporate Services team who are responsible for supporting all teams in Susquehanna's Dublin office. This is a very demanding and varied environment that covers (among other areas) all windows desktop hardware and software issues, user account access permissions management, PC builds, software installs and procurement, peripherals (keyboards, monitors, etc.), iOS and Android device support.

This role involves working in an energetic, dynamic and fast paced environment providing full support for all teams in Dublin office (over 700 end users). You will display a strong technical ability in making critical support judgements while working under pressure. Working closely with other Technology teams in Dublin, London, Philadelphia and other 3rdparty support organisations. All members of the team will participate in early morning and late evening shifts, and may also be required to support out of hours work where required.

Responsibilities

• Provide 1stand 2ndlevel support – working closely with the software development teams and system architects to provide essential primary support for all desktop software and hardware systems – using tools such as SCCM, Jira, confluence, splunk, Check_MK, Microsoft Intune, MS Active Directory console.
• Experience managing, addressing and solving complex queries via ticketing system.
• Continuous evaluation and improvement of support procedures, development and implementation of required/agreed tools and associated runtime environments
• Interact with various internal IT support functions to troubleshoot and resolve problems as they happen
• Liaising with technology teams in the US and/or external vendors as required
• Maintain our Knowledge Base and ensure all relevant run books are up to date.

What we’re looking for

• 3 years+ providing desktop support for software and hardware systems
• Ability to lead and mentor a team would be beneficial.
• Strong working knowledge of peripherals, printers, graphics cards.
• Hardware experience (KVM switches, Multiple screens setup {4x 4k screens}, ability to replace components such as graphics cards, RAM etc)
• Trading user or Development support experience is beneficial
• Excellent working knowledge of Windows desktop OS: Windows 7 64- bit, Win 10 64bit and Windows 11.
• Ability to monitor and diagnose Desktop issues.
• Ability to make changes to the system registry for configuring the Windows operating system.
• Understanding of PowerShell scripting.
• Experience working with SCCM would be an advantage
• Advanced knowledge of O365 products.
• Strong knowledge of Active Directory.
• Bsc in a technical discipline or equivalent experience

Personal Skills

• Ability to work under pressure and meet tight deadlines
• Self-motivated and creative
• Strong communication skills (written and verbal)
• Excellent attention to detail
• Ability to work well on own initiative or as part of a team
• Excellent time management, organization and prioritization skills
• Excellent interpersonal skills
• Flexibility – all members of the Helpdesk team participate in early morning shift rotations
• Desire to learn and improve skills and knowledge

Susquehanna is an equal opportunity employer. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruitment process, please contact us.