Deskside Infrastructure Engineer

Unum Ireland; Carlow; Hybrid; EUR 42,000 - 54,000; Full time

Benefits offered by this job

25 days annual leave

Paid health insurance

Pension scheme

Performance-based bonus

Parental leave

Job summary

Unum Ireland in Carlow is seeking a Deskside Infrastructure Engineer to support desktop, endpoint, and workplace technologies. You will help keep devices, systems and enterprise tools secure, reliable, and available while contributing to automation and operational improvements.

The role focuses on Windows environments, deployment and lifecycle management, with opportunities to implement improvements across IT services in a hybrid work model.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or equivalent practical experience.
• 2+ years of experience supporting desktop, endpoint, infrastructure, or workplace technologies.
• Experience supporting Windows environments and enterprise applications.
• Knowledge of endpoint management, software deployment, patching, and device lifecycle management.
• Experience using monitoring, ticketing, and service management tools.
• Familiarity with scripting or automation tools such as PowerShell, Bash, or similar technologies.
• Strong troubleshooting and problem-solving skills with the ability to resolve technical issues independently.
• Excellent communication skills and a customer-focused approach to support.

Responsibilities

• Provide Level 2 support for desktop, endpoint, and workplace technology platforms.
• Support Windows-based infrastructure, user devices, software deployment, and enterprise applications.
• Monitor system performance, availability, and operational health across supported environments.
• Support security initiatives including patching, vulnerability remediation, access management, and compliance activities.
• Develop and maintain automation, operational procedures, knowledge articles, and technical documentation.
• Participate in incident, problem, and change management processes to ensure service reliability.
• Collaborate with infrastructure, security, and application teams to resolve issues and deliver technology improvements.

Skills

Troubleshooting

Communication skills

Customer-focused support

Automation mindset

Education

Bachelor's degree in Computer Science or related field

Tools

Monitoring tools

Ticketing systems

Service management tools

Job description

Our Story

Unum Technology Centre in Carlow serves as a strategic software development and IT services centre supporting Unum, a leading provider of income protection in the US. Our team of IT professionals build solutions and critical business applications to digitally transform the way we do business.

We're looking for an Deskside Infrastructure Engineer to support and enhance the technology experience of our employees across desktop, endpoint, and workplace infrastructure services. In this role, you'll help ensure our devices, systems, and enterprise technologies remain secure, reliable, and available while contributing to automation, operational improvements, and ongoing technology initiatives.

This is a great opportunity for someone who enjoys solving technical problems, improving user experiences, and working across a broad range of infrastructure and end-user technologies.

The Role

• Provide Level 2 support for desktop, endpoint, and workplace technology platforms.
• Support Windows-based infrastructure, user devices, software deployment, and enterprise applications.
• Monitor system performance, availability, and operational health across supported environments.
• Support security initiatives including patching, vulnerability remediation, access management, and compliance activities.
• Develop and maintain automation, operational procedures, knowledge articles, and technical documentation.
• Participate in incident, problem, and change management processes to ensure service reliability.
• Collaborate with infrastructure, security, and application teams to resolve issues and deliver technology improvements.

What You Offer

• Bachelor's degree in Computer Science, Information Technology, or equivalent practical experience.
• 2+ years of experience supporting desktop, endpoint, infrastructure, or workplace technologies.
• Experience supporting Windows environments and enterprise applications.
• Knowledge of endpoint management, software deployment, patching, and device lifecycle management.
• Experience using monitoring, ticketing, and service management tools.
• Familiarity with scripting or automation tools such as PowerShell, Bash, or similar technologies.
• Strong troubleshooting and problem-solving skills with the ability to resolve technical issues independently.
• Excellent communication skills and a customer-focused approach to support.

What We Offer

Our size and successful history in Carlow means we can offer you exceptional development and progression, supported by continual learning programs, IT Certifications & third level tuition reimbursement. We offer work-life-balance with flexible working arrangements (including hybrid) and initiatives in support of your well-being. Our attractive range of benefits and reward initiatives includes competitive compensation, 25 days annual leave, paid health insurance, pension scheme, annual performance-based bonus, paid maternity/paternity/adoptive leave, reward programs, and an opportunity to engage with charity and community activities.

Company

Unum