Deskside & Endpoint Infrastructure Engineer (Hybrid)

Unum; Ireland; Hybrid; EUR 52,000 - 78,000; Full time

Benefits offered by this job

Hybrid work arrangements

25 days annual leave

Paid health insurance

Pension scheme

Annual performance-based bonus

Maternity/paternity/adoptive leave

Reward programs

Charity and community activities

Continual learning programs

IT Certifications & tuition reimburse

Job summary

Unum Ireland's Technology Centre in Carlow is seeking a Deskside Infrastructure Engineer to support desktop, endpoint and workplace technologies, ensuring devices and enterprise systems stay secure, reliable and available while contributing to automation and ongoing technology initiatives.

You will provide Level 2 support for Windows environments, device lifecycle management, software deployment and monitoring, and participate in incident, change and problem management with cross‑functional

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or equivalent practical experience.
• 2+ years of experience supporting desktop, endpoint, infrastructure, or workplace technologies.
• Experience supporting Windows environments and enterprise applications.

Responsibilities

• Provide Level 2 support for desktop, endpoint, and workplace technology platforms.
• Support Windows-based infrastructure, user devices, software deployment, and enterprise applications.
• Monitor system performance, availability, and operational health across supported environments.
• Develop and maintain automation, operational procedures, knowledge articles, and technical documentation.
• Participate in incident, problem, and change management processes to ensure service reliability.

Skills

Strong troubleshooting

Customer-focused support

Excellent communication

Problem solving

Education

Bachelor's degree in Computer Science / IT or equivalent

Tools

PowerShell

Bash

Monitoring tools

Ticketing systems

Job description

Unum Ireland's Technology Centre in Carlow is seeking a Deskside Infrastructure Engineer to support desktop, endpoint and workplace technologies, ensuring devices and enterprise systems stay secure, reliable and available while contributing to automation and ongoing technology initiatives.

You will provide Level 2 support for Windows environments, device lifecycle management, software deployment and monitoring, and participate in incident, change and problem management with cross‑functional