Deskside Infrastructure Engineer

Unum; Carlow; Hybrid; EUR 52,000 - 72,000; Full time

Benefits offered by this job

Hybrid work model

25 days annual leave

Paid health insurance

Pension scheme

Annual bonus

Maternity/paternity/adoptive leave

Rewards programs

Continual learning

IT certifications reimbursement

Job summary

Unum Technology Centre in Carlow, Ireland seeks a Deskside Infrastructure Engineer to support desktop, endpoint, and workplace technologies. You will help ensure devices and enterprise systems remain secure, reliable, and available while contributing to automation and process improvements.

You will provide Level 2 support for Windows-based platforms, manage software deployments, patching, and lifecycle tasks, and collaborate with security and application teams to enhance IT services.

Qualifications

• Bachelor's degree in Computer Science, IT, or equivalent.
• 2+ years' experience supporting desktop, endpoint, infrastructure, or workplace tech.
• Experience with Windows environments and enterprise applications.
• Knowledge of endpoint management, software deployment, patching, and device lifecycle.
• Experience with monitoring and service-management tools.
• Familiarity with scripting or automation such as PowerShell or Bash.
• Strong troubleshooting and customer-focused communication.

Responsibilities

• Provide Level 2 support for desktop, endpoint, and workplace tech.
• Support Windows-based infrastructure, devices, and software deployment.
• Monitor performance, availability, and health across environments.
• Contribute to automation, runbooks, and documentation.
• Participate in incident, problem, and change management.
• Collaborate with teams to deliver improvements.

Skills

Desktop support

Endpoint management

Patching

Automation scripting

Troubleshooting

Communication

Education

Bachelor's degree in Computer Science / IT

Tools

Monitoring tools

Ticketing systems

Job description

Our Story

Unum Technology Centre in Carlow serves as a strategic software development and IT services centre supporting Unum, a leading provider of income protection in the US. Our team of IT professionals build solutions and critical business applications to digitally transform the way we do business. We're looking for an Deskside Infrastructure Engineer to support and enhance the technology experience of our employees across desktop, endpoint, and workplace infrastructure services. In this role, you'll help ensure our devices, systems, and enterprise technologies remain secure, reliable, and available while contributing to automation, operational improvements, and ongoing technology initiatives. This is a great opportunity for someone who enjoys solving technical problems, improving user experiences, and working across a broad range of infrastructure and end-user technologies.

The Role

Provide Level 2 support for desktop, endpoint, and workplace technology platforms. Support Windows-based infrastructure, user devices, software deployment, and enterprise applications. Monitor system performance, availability, and operational health across supported environments. Support security initiatives including patching, vulnerability remediation, access management, and compliance activities. Develop and maintain automation, operational procedures, knowledge articles, and technical documentation. Participate in incident, problem, and change management processes to ensure service reliability. Collaborate with infrastructure, security, and application teams to resolve issues and deliver technology improvements.

What You Offer

• Bachelor's degree in Computer Science, Information Technology, or equivalent practical experience.
• 2+ years of experience supporting desktop, endpoint, infrastructure, or workplace technologies.
• Experience supporting Windows environments and enterprise applications.
• Knowledge of endpoint management, software deployment, patching, and device lifecycle management.
• Experience using monitoring, ticketing, and service management tools.
• Familiarity with scripting or automation tools such as PowerShell, Bash, or similar technologies.
• Strong troubleshooting and problem‑solving skills with the ability to resolve technical issues independently.
• Excellent communication skills and a customer‑focused approach to support.

What We Offer

• work-life-balance with flexible working arrangements (including hybrid)
• initiatives in support of your well-being
• competitive compensation
• 25 days annual leave
• paid health insurance
• pension scheme
• annual performance‑based bonus
• paid maternity/paternity/adoptive leave
• reward programs
• an opportunity to engage with charity and community activities
• continual learning programs
• IT Certifications & third level tuition reimbursement

Company: Unum

At Unum Group, we’re a Fortune 500 company and leading international provider of workplace benefits and services, helping workers and their families thrive for more than 175 years. Through our Unum and Colonial Life brands, our company offers disability, life, accident, critical illness, dental and vision insurance; leave and absence management support; and behavioral health services. Our 10,000+ employees work across operations in the US, UK and Poland, as well as our dedicated Technology Centre in Ireland.

Unum Group is committed to working with and providing reasonable accommodations for any applicant with a disability. If you are disabled and need a reasonable accommodation to participate in the application or hiring process, please contact us by submitting a request here.