Delivery Operations Lead – Customer Experience

Harvey Norman Ireland; Dublin; On-site; EUR 55,000 - 75,000; Full time

Job summary

Harvey Norman Ireland is seeking a Customer Delivery Manager to oversee our delivery service operations and lead the delivery team across stores. You will ensure timely, accurate product delivery and contribute to a seamless customer experience.

The role requires proven management experience in logistics or retail, strong leadership, data-driven decision making, and proficiency with delivery management software and MS Office. A permanent, full‑time position with probation is offered.

Qualifications

• Experience managing logistics or delivery operations in retail.
• Strong leadership and people management skills.
• Excellent communication and customer focus.
• Ability to analyse data to improve processes.
• Proficiency with delivery management software and MS Office.

Responsibilities

• Coordinate all aspects of the delivery process to ensure timely deliveries.
• Lead and motivate the delivery team to maintain high service standards.
• Develop strategies to improve delivery processes and customer satisfaction.
• Collaborate with inventory and store teams to align operations.
• Monitor performance metrics and report to management.
• Resolve delivery-related issues and customer complaints.
• Support day-to-day running of the Customer Delivery Department.

Skills

Leadership

Delivery management

Customer service

Data analysis

Microsoft Office

Fluent English

Tools

Delivery management software

Microsoft Office

CRM software

Job description

Harvey Norman Ireland is seeking a Customer Delivery Manager to oversee our delivery service operations and lead the delivery team across stores. You will ensure timely, accurate product delivery and contribute to a seamless customer experience.

The role requires proven management experience in logistics or retail, strong leadership, data-driven decision making, and proficiency with delivery management software and MS Office. A permanent, full‑time position with probation is offered.