Customer Delivery Manager

Harvey Norman Ireland; Dublin; On-site; EUR 55,000 - 75,000; Full time

Job summary

Harvey Norman Ireland is seeking a Customer Delivery Manager to oversee our delivery service operations and lead the delivery team across stores. You will ensure timely, accurate product delivery and contribute to a seamless customer experience.

The role requires proven management experience in logistics or retail, strong leadership, data-driven decision making, and proficiency with delivery management software and MS Office. A permanent, full‑time position with probation is offered.

Qualifications

• Experience managing logistics or delivery operations in retail.
• Strong leadership and people management skills.
• Excellent communication and customer focus.
• Ability to analyse data to improve processes.
• Proficiency with delivery management software and MS Office.

Responsibilities

• Coordinate all aspects of the delivery process to ensure timely deliveries.
• Lead and motivate the delivery team to maintain high service standards.
• Develop strategies to improve delivery processes and customer satisfaction.
• Collaborate with inventory and store teams to align operations.
• Monitor performance metrics and report to management.
• Resolve delivery-related issues and customer complaints.
• Support day-to-day running of the Customer Delivery Department.

Skills

Leadership

Delivery management

Customer service

Data analysis

Microsoft Office

Fluent English

Tools

Delivery management software

Microsoft Office

CRM software

Job description

Ranked as one of Ireland’s best workplaces, by ‘Great Place to Work’, Harvey Norman, is a high-profile, leading-edge retail brand with over 300 stores worldwide selling furniture, bedding, electrical and computer goods. With 16 stores in Ireland, we are growing, and have plenty of opportunities for talented people. If you think you have what it takes to thrive in a dynamic retail environment, we want to hear from you.

ABOUT THE JOB:

The role of the Customer Delivery Manager is crucial in ensuring the smooth and efficient operation of Harvey Norman’s delivery service. As the Customer Delivery Manager, you will be responsible for overseeing the delivery operations to ensure timely and efficient delivery of products to our customers. You will play a crucial role in enhancing the customer experience, leading a team of delivery personnel, and collaborating with various departments to streamline processes.

If you are a driven professional with a passion for customer service and operational excellence, we want to hear from you.

YOUR JOB – your tasks will include:

• Manage and coordinate all aspects of the delivery process, ensuring timely and accurate delivery of products.
• Lead, manage and motivate the delivery team to maintain high standards of customer service and operational efficiency.
• Develop and implement strategies to improve delivery processes and customer satisfaction.
• Assist in resolving logistical and transport-related issues.
• Collaborate with inventory management and store teams to ensure alignment and efficiency in operations.
• Monitor delivery performance metrics and prepare regular reports for management.
• Process customer complaints, resolve delivery related issues and strive to provide an appropriate and timely resolution.
• Along with the Operations Manager, assist with the day-to-day running of the Customer Delivery Department.

YOUR PROFILE – your knowledge, skills and experience include:

• Proven experience in a management role within logistics, supply chain or retail.
• Strong leadership skills with the ability to motivate and manage a team.
• Excellent communication and interpersonal skills.
• Customer-focused mindset with a passion for delivering outstanding service.
• Ability to analyse data and make informed decisions to improve processes.
• Proficiency in delivery management software and Microsoft Office Suite.
• Fluent in English both written and oral.
• Strong organisational skills with the ability to prioritise tasks and manage time effectively.
• Flexible and adaptable approach to work with a positive attitude.
• Strong Leader of People: Demonstrating strong leadership skills which help provide direction, build loyalty & trust, and maintain motivation & focus within a team.
• Customer Orientated – Be respectful to customers as the highest priority of the business.
• Hardworking, Conscientious, & Self Motivated – Possessing a high degree of self confidence and maturity. Motivated by internal goals and have tenacity in chasing goals.
• Team & Collaborative Working – Contributes positively to the achievement of team objectives.
• Continuous Development – Be preparedto undertake in house and external training to enhance performance and the customer experience. Understand new technologies /designs and any new product innovation that require new and bespoke installation or connectivity methods.
• Problem Solver/Analytical: The ability to apply clear and logical thinking to work problems, and to both identify and solve key strategic and operational questions that may arise in the business.
• Responsible/Reliable: Demonstrates commitment to the job and to the company, attending work as needed to complete the job to a high standard.

WHY PEOPLE JOIN US:

• We’re dynamic and growing!
• Fun, high energy work environment.
• Culture of developing and promoting from within the company.

Additional Information:

• This is a permanent contract subject to a six-month probationary period.
• The successful candidate will be required to attend a company induction day.