Customer Delivery Manager

Flexistaff Recruitment; Dublin; On-site; EUR 60,000 - 80,000; Full time

Job summary

Flexistaff Recruitment in Ireland seeks an experienced Customer Delivery Manager to lead the customer delivery operation from order to delivery, ensuring an exceptional customer experience. You will manage day-to-day delivery, coach a team, and collaborate with partners to optimise routes and service levels.

The role focuses on building a high-performing team, driving performance, and maintaining customer focus across all delivery activities.

Qualifications

• Experience in a delivery/ logistics/ operations or customer service management role.
• Strong people management and leadership abilities.
• Excellent communication and problem-solving skills.
• Proven ability to manage performance and deliver results.
• Customer-focused approach with a service mindset.
• Full clean driving licence is essential.

Responsibilities

• Lead, coach and develop a high-performing Customer Delivery team.
• Create a positive culture focused on accountability and customer service.
• Set clear objectives and support employees through coaching and development.
• Support recruitment, onboarding and training of new team members.
• Manage the day-to-day operation of the Customer Delivery department.
• Oversee delivery planning, scheduling and route optimisation.
• Work closely with delivery partners to maximise efficiency and service levels.
• Ensure all delivery activities comply with company procedures and quality standards.
• Act as a senior escalation point for customer delivery issues.
• Resolve complaints professionally and efficiently.
• Drive initiatives that improve overall customer satisfaction.
• Ensure the customer remains at the centre of all decision-making.

Skills

People management

Leadership

Communication

Problem-solving

Performance management

Customer focus

Driving licence

Job description

Hours: Monday to Friday, 8:00am - 5:00pm

Contract: Full-Time, Permanent

We are seeking an experienced Customer Delivery Manager to lead our Customer Delivery operation and ensure an exceptional customer experience from order through to delivery.

This role is responsible for managing the day-to-day delivery operation, leading a team, working with delivery partners and stores, and driving service performance and customer satisfaction.

Key Responsibilities

• Lead, coach and develop a high-performing Customer Delivery team.
• Create a positive and engaging culture focused on accountability and customer service.
• Set clear objectives and support employees through coaching and development.
• Support recruitment, onboarding and training of new team members.
• Manage the day-to-day operation of the Customer Delivery department.
• Oversee delivery planning, scheduling and route optimisation.
• Work closely with delivery partners to maximise efficiency and service levels.
• Ensure all delivery activities comply with company procedures and quality standards.
• Act as a senior escalation point for customer delivery issues.
• Resolve complaints professionally and efficiently.
• Drive initiatives that improve overall customer satisfaction.
• Ensure the customer remains at the centre of all decision-making.

Requirements

• Previous experience in a delivery, logistics, operations or customer service management role
• Strong people management and leadership skills
• Excellent communication and problem-solving abilities
• Proven ability to manage performance and deliver results
• Customer-focused approach
• Full clean driving licence essential

If you're a proactive leader with strong operational and customer service experience, we'd love to hear from you.