Data Product Service Delivery Manager
Sandvik
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Benefits offered by this job
Job summary
Sandvik Dublin is seeking a Data Product Service Delivery Manager to lead operational stability of key data products within the Data & Analytics team. You will coordinate incidents, changes, and continuous improvements while aligning with business value streams.
You will develop roadmaps, manage backlogs, and collaborate with business stakeholders, developers, and data engineers across Dublin and Sweden locations. Strong data, BI skills and a proactive, agile mindset are essential.
Qualifications
- Bachelor’s degree in CS/Engineering/Business or related field.
- 5+ years in product ownership, PM, analysis or similar.
- Strong leadership and communication skills to manage a team.
- Excellent analytical and problem-solving abilities.
- Ability to prioritize multiple tasks with tight deadlines.
- Experience with Scrum and Agile methodologies and tools such as JIRA, Trello, MS DevOps or Asana.
- Experience with Power BI and data warehousing concepts.
- Strong negotiation and cross-functional collaboration skills.
- Ability to adapt to changing priorities while maintaining focus.
- Proven ability to manage multiple projects concurrently.
- Familiarity with data warehousing development methodologies.
- Comfortable coaching teams on agile product development.
Responsibilities
- Define and manage the product roadmap aligned to business goals.
- Prioritize cross-team backlogs and ensure value delivery.
- Write clear user stories with acceptance criteria and DoD.
- Balance business initiatives with operations and incident response.
- Coordinate with Dev, Data, Platform, and Business teams to resolve issues.
- Lead incident/problem management and drive root-cause analysis.
- Ensure timely stakeholder communication and visibility of progress.
- Prioritize enhancements based on value, risk and feedback.
- Support change intake and clarify business requirements.
- Continuously improve service processes for data products.
Skills
Education
Tools
Job description
DON’T BE IN THE DARK ABOUT YOUR CAREER…….
WE WANT YOU TO HELP US CREATE THE DIGITAL FUTURE OF OUR COMPANY
Sandvik is a global, high-tech engineering group, providing front-line products and services for the mining and construction industries. The Sandvik Group has been in operation since 1862 and today employs some 40,000 people, working in approximately 160 countries. Our diverse solutions delivered by our highly qualified and proficient employees enhance our customers’ productivity, safety and their profitability.
We are currently recruitment for a permanent Data Product Service Delivery Manager position in either our Dublin of Sweden office.
The Mining Data & Analytics (D&A) team manages several data products shared across multiple divisions within Sandvik, as well as Division-specific data solutions and data rooms supporting the business’s analytical needs.
The Data Product Service Delivery Manager will have a strong focus on the operational management and stability of these data products and changes which will be introduced. The role will work closely with the business, D&A teams, and other stakeholders to manage and coordinate service-related activities, including incidents, problems, escalations, and recurring operational issues. The role will be responsible for ensuring that issues are assessed, prioritized, communicated, and driven to resolution, while also identifying root causes and opportunities for continuous improvement.
In parallel, the role will support the change intake and clarification of business requirements which impact wide range of data solutions, ensuring that operational needs and new requirements are appropriately prioritized and balanced. The overall responsibility is to ensure that D&A data products remain stable, reliable, fit for purpose, and continuously improved, while continuing to evolve in line with business needs.
- Create and maintain the product roadmap. Define how the product is likely to grow. The product roadmap should evolve. It should be expressed in terms of objectives based on goals rather than features. It will align to Sandvik business strategy and reflect the priorities of the Business Value Streams. The product roadmap will require considerable liaison with stakeholders typically it will have a timeframe of more than one year. The roadmap will align to measurable KPIs. It will be sufficient to create feature epics and stories allowing the data product delivery manager to manage a backlog.
- Manage cross team backlogs and priorities on multiple data products according to defined business goals and costs. This also requires that the product backlog is ordered according to the overall business strategy. To ensure alignment, it may require early intervention regarding scope or velocity. The successful outcome of this task will be: Product sprints and allocations are in line with Portfolio Epic milestones. This task will require the use of: MS DevOps & JIRA, Sprints Board, data bricks.
- Create user stories that are simple enough to be written in a few minutes and easily understood. These may require associated non-functional requirements. The successful outcome of this task will be: The user stories describe end-to-end small playable bits of functionality. The user story is sufficient for a developer to deliver a product that satisfies the requirement. The user story has a clear definition of done and kept updated during development period.
- Manage and prioritize the backlog across new business initiatives and service operations, ensuring an effective balance between business-driven development, operational needs, incident resolution, and continuous improvement. Prioritize backlog items according to common backlogs across multiple systems where process teams will define priority and business value, service impact, and operational risk. Regularly review and remove outdated or low-value items, ensure stakeholders have appropriate visibility, and assess the quality and completeness of backlog entries. The successful outcome will be a clear, up-to-date, and actionable backlog that reflects both new business requirements and service operations, incidents, and improvements providing development and operational teams with clear priorities to work from.
- Manage service and operational stability by coordinating the resolution of issues affecting data products and ensuring timely communication with relevant stakeholders. Work closely with development, data, platform, and business teams to identify root causes, establish problems and assess business impact, and drive it through to resolution. Use ServiceNow to monitor, manage, and follow up on incidents and ensure that agreed service levels are maintained.
- Work on a number of Data solutions and/or standalone solutions to help define and prioritize features based on business value and customer needs.
- Work in DevOps approach with aligned production and UAT releases.
- Present timelines and budgets for stakeholders and D&A team resource management.
- Work with the development team to split down work items into achievable actions for team with clear acceptance criteria.
- Collaborate with stakeholders to ensure that the product meets business requirements.
- Analyse reported issues and group them into problems to avoid duplicated issues and efforts from cross teams.
- Test solutions before launching to business stakeholders.
- Use data bricks to check data and help to support business questions.
- Continuously prioritize and adjust the product backlog based on feedback from stakeholders and customers.
- Monitor solution service and communicate incidents, convert them to problems and allocate resources for resolution.
- Analyse business change requests and help in preparing mappings.
- Lead ownership of issues and problems across multiple solutions to ensure it is clearly communicated and exposed for business understanding.
- Improve D&A service processes to manage and maintain data products from start to finish.
- Bachelor’s degree in Computer Science, Engineering, Business, or a related field.
- 5+ years of experience in product ownership, project management, analysis or similar role.
- Strong leadership and communication skills to effectively manage a team and communicate with stakeholders.
- Excellent analytical and problem-solving skills to make informed decisions based on data and market trends.
- Ability to prioritize and manage multiple tasks simultaneously while meeting tight deadlines.
- Experience with scrum and agile methodologies and project management tools such as JIRA, Trello, MS devops or Asana.
- Experience with Power BI.
- Strong negotiation skills to effectively collaborate with cross-functional teams and external partners.
- Ability to adapt to changing priorities and requirements while maintaining focus on key objectives.
- Proven ability to manage and prioritize multiple projects.
- Familiarity with data warehousing development and methodologies.
- Ability to work effectively in a fast-paced, team-oriented environment.
- Comfortable with coaching and mentoring the team on Agile methods and product development best practices.
The SMR Data & Analytics team is moving towards Agile ways of working, and the Product Service Manager will play an important role in supporting the team in managing and continuously improving the operational services and converting problematic areas into new change requirements to avoid future issues. The role will focus on ensuring the stability, availability, and quality of data products by coordinating and driving incidents, problems, service escalations, changes and operational improvements to resolution.
The Product Service Manager will work closely with business stakeholders, technical teams, and product development teams to understand operational challenges, assess business impact, agree on priorities, and ensure effective communication throughout the incident and problem lifecycle. The role requires a good understanding of data sources, integrations across multiple systems, and SAP, in order to support effective issue analysis and resolution.
The role will also focus on data solution continuous improvements which are affected by the changingnlaws, business needs or launching new initiatives.
If you are passionate about ensuring reliable data services, solving complex operational challenges, managing to bring operations and development together and working with a high-performing global team, we want to hear from you.
Sandvik has a developed belief in conducting our business in a sustainable and responsible manner, both for our employees and the environment; wherever in the world we operate.
Our high ethical standards determine our policy of putting Safety at a premium, acknowledging and respecting the communities and giving due consideration to the environment in the areas we operate.
These core values, to prioritise the safety and well-being of our employees, are the foundation of how we work today. We also recognise the importance on inter-personal relationships and how those based on honesty, respect and trust, enhance our working lives and help each other’s growth and career development.
Equality of opportunity is fully supported and endorsed as an employer by Sandvik, while also welcoming the additional strength that diversity brings, by providing a work environment where everyone is included, treated fairly and with respect.
Sandvik Mining and Rock Solutions is a business area within the Sandvik Group and a global leading supplier of equipment and tools, service and technical solutions for the mining and construction industries. Application areas include rock drilling, rock cutting, loading and hauling, tunnelling and quarrying. In 2021, sales were approximately41billion SEK with about 15,500 employees within continuing operations.
At Sandvik, we’re tech driven, innovativeandentrepreneurial! For us, success is a team effort - wevaluediversityand are committed to creating an inclusive culture where people can be themselves and reach their fullpotential. We also give you the freedom to find that perfect mix between work, family life and interests. Visit our stories hub, LinkedIn or Facebook to get to know us further.
Following a comprehensive assessment process, Sandvik Ireland has been awarded the KeepWell Mark accreditation for 2026-2028. This evidence-based accreditation, developed by Ibec, is recognised as the business standard for workplace health, safety and wellbeing in Ireland.
This accreditation reflects the consistent focus placed on building a positive and supportive working environment across the organisation.
The assessment process involved benchmarking Sandvik Ireland’s current practices against recognised standards, along with a detailed review of our wellbeing strategy and initiatives.
The KeepWell Mark supports a structured approach to creating a healthier and more supportive workplace. At Sandvik Ireland, we continue to invest in initiatives that promote wellbeing, engagement and long-term success for our people.
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