Data Center Operations Coordinator II — 24/7 Incident & SLA Lead

Astreya Consultancy Ireland Ltd; Dublin; On-site; EUR 32,000 - 41,000; Full time

Job summary

Astreya is seeking a detail-oriented project/coordination professional to join our Dublin team. You will monitor ticketing queues, coordinate Smart Hands with Colo and OEM vendors, manage site access, and track shipments to ensure 24/7 coverage and incident response.

You will maintain runbooks and support continuous improvements across regions. The role requires 3–5 years of coordination experience, excellent communication, and the ability to work independently in a fast-paced environment.

Qualifications

• 3–5 years of work experience in project coordination/management
• Experience with Colo/Facility providers
• Experience with OEM Vendors (Cisco, Juniper, Arista etc.)
• Familiarity with Google Suite
• Excellent communication skills, both verbal and written
• Positive attitude and dependable
• Excellent customer service skills
• Ability to work both within a team and independently
• Ability to multitask and prioritize workload in a fast-paced environment
• Ability to use good judgment, as well as problem-solving and decision making skills
• Ability to maintain confidentiality and professional decorum

Responsibilities

• Assist with daily monitoring of the ticketing system and drive tickets to resolution within SLA.
• Work closely with Colo vendors to schedule Smart Hands, arrange site access for visitors, schedule inbound and outbound shipment.
• Work with Colo vendors to ensure compliance with environmental agreements, addressing temperature and other environmental issues within the cage to keep conditions within agreed thresholds.
• Work with turnkey vendors to request and schedule Smart Hands and ensure technician availability.
• Ensure site-access and visitor requests comply with security and data-center access policies.
• Coordinate with hardware vendors to manage RMA shipments to and from facilities, and track shipments through to closure.
• Maintain accurate records of ticket activity, vendor interactions, and shipment tracking.
• Support incident and outage coordination, mobilizing the right resources and Smart Hands during critical events.
• Track in-flight requests to completion and provide timely status updates to stakeholders.
• Escalate blockers, at-risk SLAs, and high-severity issues promptly to the appropriate teams or on-call.
• Collaborate with regional teams to progress and resolve tickets end-to-end.
• Collaborate with coordinators in other regions for smooth start/end-of-shift handovers, ensuring 24/7 "follow-the-sun" coverage.
• Identify recurring issues and process gaps, and suggest improvements to workflows, tooling, or automation.
• Adhere to change-management, safety, and compliance requirements for all coordinated work.
• Cross-train on regional processes to provide flexible coverage and backup.
• Communicate professionally with cross-functional and regional stakeholders across time zones, working independently and prioritizing effectively in a fast-paced, 24/7 environment.
• Attending and participating in client meetings as required.
• Contribute to and maintain runbooks, SOPs, and knowledge-base articles for recurring workflows.
• Other duties as required.

Skills

Project coordination

Colo/facility providers

OEM vendors (Cisco/Juniper/Arista)

Google Suite

Communication skills

Customer service

Teamwork & independence

multitasking & prioritization

Judgment & confidentiality

Education

Bachelor degree or equivalent

Project Management qualifications

Job description

Astreya is seeking a detail-oriented project/coordination professional to join our Dublin team. You will monitor ticketing queues, coordinate Smart Hands with Colo and OEM vendors, manage site access, and track shipments to ensure 24/7 coverage and incident response.

You will maintain runbooks and support continuous improvements across regions. The role requires 3–5 years of coordination experience, excellent communication, and the ability to work independently in a fast-paced environment.