Project Coordinator II

Astreya; Dublin; On-site; EUR 32,000 - 41,000; Full time

Job summary

Astreya is seeking an IT Operations/Project Coordinator to drive cross-functional IT and facilities work in Ireland. You will coordinate Colo vendors, smart hands, and shipments, ensure site access compliance, and track RMAs and tickets end-to-end.

Ideal candidates have 3–5 years in project coordination, experience with Colo/facility providers and OEM vendors (Cisco/Juniper/Arista), and strong communication skills for a fast-paced, 24/7 environment.

Qualifications

• 3–5 years of project coordination/management experience.
• Experience with Colo/Facility providers.
• Experience with OEM vendors (Cisco, Juniper, Arista, etc.).
• Familiarity with Google Suite.
• Excellent verbal and written communication.
• Strong customer service orientation and dependability.
• Ability to multitask and prioritize in a fast-paced environment.
• Ability to maintain confidentiality and professional decorum.
• Ability to work both in a team and independently.

Responsibilities

• Assist with daily monitoring of the ticketing system and drive tickets to resolution within SLA.
• Coordinate with Colo vendors to schedule Smart Hands and site access for visitors.
• Schedule inbound/outbound shipments and ensure environmental compliance in cages.
• Coordinate with turnkey vendors to request Smart Hands and technician availability.
• Ensure site-access requests comply with security policies.
• Manage RMA shipments with hardware vendors and track to closure.
• Maintain records of ticket activity, vendor interactions, and shipments.
• Support incident/Outage coordination and 24/7 coverage handovers.
• Provide timely status updates and escalate blockers or at-risk SLAs.
• Collaborate with regional teams to progress tickets end-to-end.
• Contribute to runbooks, SOPs, and knowledge-base articles.

Skills

Colo/facility providers experience

OEM vendors experience (Cisco/Juniper/

Education

Bachelor degree or equivalent

Tools

Google Suite

Job description

Job Description:

The IT Operations/Project Coordinator will facilitate and coordinate multiple cross functional teams to carry out day to day operations. Your job involves coordination and liaising with multiple teams, OEM Vendors, smart/remote hands and facility providers. Tasks may vary in number, size and complexity.The candidate should be able to demonstrate some experience and expertise in Colo/DC/POP site access, smart hands requests, RMAs, inventory, and audits, or similar logistics experience.

Roles and Responsibilities:

• Assist with daily monitoring of the ticketing system and drive tickets to resolution within SLA.
• Work closely with Colo vendors to schedule Smart Hands, arrange site access for visitors, schedule inbound and outbound shipment.
• Work with Colo vendors to ensure compliance with environmental agreements, addressing temperature and other environmental issues within the cage to keep conditions within agreed thresholds.
• Work with turnkey vendors to request and schedule Smart Hands and ensure technician availability.
• Ensure site-access and visitor requests comply with security and data-center access policies.
• Coordinate with hardware vendors to manage RMA shipments to and from facilities, and track shipments through to closure.
• Maintain accurate records of ticket activity, vendor interactions, and shipment tracking.
• Support incident and outage coordination, mobilizing the right resources and Smart Hands during critical events.
• Track in-flight requests to completion and provide timely status updates to stakeholders.
• Escalate blockers, at-risk SLAs, and high-severity issues promptly to the appropriate teams or on-call.
• Collaborate with regional teams to progress and resolve tickets end-to-end.
• Collaborate with coordinators in other regions for smooth start/end-of-shift handovers, ensuring 24/7 “follow-the-sun” coverage.
• Identify recurring issues and process gaps, and suggest improvements to workflows, tooling, or automation.
• Adhere to change-management, safety, and compliance requirements for all coordinated work.
• Cross-train on regional processes to provide flexible coverage and backup.
• Communicate professionally with cross-functional and regional stakeholders across time zones, working independently and prioritizing effectively in a fast-paced, 24/7 environment.
• Attending and participating in client meetings as required.
• Contribute to and maintain runbooks, SOPs, and knowledge-base articles for recurring workflows.
• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• 3 - 5 years of work experience in project coordination/management
• Experience working with Colo/Facility providers
• Experience working with OEM Vendors (Cisco, Juniper, Arista etc.)
• Familiarity Google Suite
• Excellent communication skills, both verbal and written
• Positive attitude and dependable
• Excellent customer service skills
• Ability to work both within a team and independently
• Ability to multitask and prioritize workload in a fast-paced environment
• Ability to use good judgment, as well as problem-solving and decision making skills
• Ability to maintain confidentiality and professional decorum

Preferred (but not required) experience and qualifications:

• Project Management qualifications
• Bachelor Degree or equivalent

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing
• Must have the ability to move from place to place within an office environment
• Must be able to use a computer
• Must have the ability to communicate effectively
• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

32,400.00 - 40,500.00 EUR (Annual)

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.