Danish Customer Support & Research Specialist

GlobalLogic; Athlone; On-site; EUR 35,000 - 52,000; Full time

Job summary

GlobalLogic seeks a Customer Support Specialist (Danish language) to provide expert support in Danish for Apple-related inquiries. The role involves researching information, validating data, and ensuring accurate documentation using online maps and sources.

Based at the Cork office, you will collaborate with internal teams to resolve issues efficiently. English proficiency is essential as all tools and training are in English; candidates should have at least 2 years in technical support and a

Qualifications

• English fluency at CEFR level C2 required.
• Minimum 2+ years in technical support or problem solving.
• Graduation / 15 years education minimum.
• Strong reading, writing and communication skills.

Responsibilities

• Research and validate information using online sources.
• Setup, configure and maintain devices per Apple instructions.
• Communicate status with Apple manager and other support groups.
• Based at Apple Office in Cork.

Skills

Communication skills

English fluency

Research skills

Attention to detail

Self-motivation

Customer service experience

Education

Graduation / 15 years education

Tools

Mac OS X

Job description

GlobalLogic seeks a Customer Support Specialist (Danish language) to provide expert support in Danish for Apple-related inquiries. The role involves researching information, validating data, and ensuring accurate documentation using online maps and sources.

Based at the Cork office, you will collaborate with internal teams to resolve issues efficiently. English proficiency is essential as all tools and training are in English; candidates should have at least 2 years in technical support and a