Customer Support Specialist (Danish language) IRC301702

GlobalLogic; Athlone; On-site; EUR 35,000 - 52,000; Full time

Job summary

GlobalLogic seeks a Customer Support Specialist (Danish language) to provide expert support in Danish for Apple-related inquiries. The role involves researching information, validating data, and ensuring accurate documentation using online maps and sources.

Based at the Cork office, you will collaborate with internal teams to resolve issues efficiently. English proficiency is essential as all tools and training are in English; candidates should have at least 2 years in technical support and a

Qualifications

• English fluency at CEFR level C2 required.
• Minimum 2+ years in technical support or problem solving.
• Graduation / 15 years education minimum.
• Strong reading, writing and communication skills.

Responsibilities

• Research and validate information using online sources.
• Setup, configure and maintain devices per Apple instructions.
• Communicate status with Apple manager and other support groups.
• Based at Apple Office in Cork.

Skills

Communication skills

English fluency

Research skills

Attention to detail

Self-motivation

Customer service experience

Education

Graduation / 15 years education

Tools

Mac OS X

Job description

Customer Support Specialist (Danish language) IRC301702

The Customer Service and Business Data Technician provides support for small/mid-sized businesses and
enterprise customers in the target language, using their native knowledge of such language. In addition, the role
consists of researching, analysing and validating information using web-based maps and news articles/social
media/official websites.

Requirements

• Must have good oral & written communication skills and the ability to read, write, & speak fluent English.
• English fluency is a requirement as all tools, communication, documentation, training, work are in English (English on C2 level (CEFRL), certificate required):
• Can understand with ease virtually everything heard or read.
• Can summarise information from different spoken and written sources.
• Can express themselves fluently and precisely.
• The ability to differentiate different types of meaning in complex situations i.e. direct communications with our customers.
• English language skills of candidates are assessed using Apple provided Comms assessment.
• Setup, configure and maintain devices for editing, testing and documentation as per instructions provided by Apple.
• Communicate and update Apple manager on status of assigned tasks.
• Liaise with other support groups in Apple.
• Graduation/15 years of education is the minimum qualification requirement.
• 2+ years technical support or other problem solving experience required.

Job responsibilities

• Interest in Apple products and / or mapping (preferred but not required).
• Mac OS X experience preferred
• Skilled researcher and comfortable using a variety of online sources.
• Keen attention to detail.
• Self-motivated.
• Customer service background (Communications team) preferred, but not necessary.
• Perform information validation by calling if required.
• MAC OS X experience preferred.
• Able to maintain a positive attitude and attention to detail when performing repetitive tasks.
• Adaptable and able to learn new projects and processes.
• Location must be Apple Office in Cork

What we offer

• You’ll benefit from a comprehensive health and wellness plan, private healthcare (clinical and mental wellbeing), and discounted gym memberships.
• We offer a fantastic benefits package including a competitive pension scheme and recognition schemes through bonus/reward initiatives.
• Colleagues are entitled to an annual volunteering day – so you can take time to support a cause close to your heart.
• We also love to stay social at our trips to the zoo, quiz nights, sports events, theatre trips and much more.

We are an equal opportunities employer. It is our policy to promote an environment free from discrimination, harassment and victimisation.

About GlobalLogic

GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.

Why work at GlobalLogic

Our goal is to build an inclusive positive culture where everyone can feel comfortable being themselves, empowering our people to create their own high standards and therefore more value. We work together to promote fairness while recognising, valuing and embracing differences – providing a transparent support structure and generous training budget to help our people develop skills to progress their career. Our region also supports a hybrid model which can flex across a wide spectrum of working options determined by our business, customer and individual needs.