Customer & Warehouse Operations Specialist

Pivotal Recruitment Limited; Kildare; On-site; EUR 28,000 - 42,000; Full time

Job summary

Pivotal Recruitment Limited is helping a client in Leixlip recruit a Warehouse Customer Administrator to support daily warehouse administration, customer communication and system management across stock, orders and reporting.

You will act as the key link between customers, warehouse operations and supply chain teams, delivering excellent service, resolving queries, inputting data in ERP systems (SAP or similar) and supporting continuous improvement in a fast-paced environment.

Qualifications

• 2–3+ years' experience in customer service or warehouse administration.
• Experience with ERP/WMS systems, preferably SAP.
• Excellent written and verbal communication skills.
• Highly organised with strong attention to detail.
• Proficient IT skills including MS Office.

Responsibilities

• Act as the first point of contact for customer enquiries by phone and email.
• Build and maintain strong relationships with new and existing customers.
• Provide a high standard of customer service, resolving queries and issues efficiently.
• Liaise with warehouse, logistics, procurement and internal operations teams.
• Identify recurring customer issues and contribute to process improvements.
• Accurately input, update and manage information across ERP systems, including SAP or similar platforms.
• Generate and distribute regular customer and internal reports.
• Support warehouse administration including stock control, goods in/out and inventory management.
• Maintain accurate records and documentation in line with audit and GDPR requirements.
• Participate in continuous improvement initiatives across warehouse and customer operations.

Skills

Customer service

Problem solving

Communication

Attention to detail

IT skills

Tools

SAP

ERP/WMS

Job description

Pivotal Recruitment Limited is helping a client in Leixlip recruit a Warehouse Customer Administrator to support daily warehouse administration, customer communication and system management across stock, orders and reporting.

You will act as the key link between customers, warehouse operations and supply chain teams, delivering excellent service, resolving queries, inputting data in ERP systems (SAP or similar) and supporting continuous improvement in a fast-paced environment.