Customer Support Specialist — Network Marketing

LifeWave; Galway; On-site; EUR 28,000 - 36,000; Full time

Job summary

LifeWave is seeking a dedicated Customer Service Representative in Galway to be the first point of contact for Customers and Brand Partners, handling inquiries and resolving concerns to ensure a seamless experience.

You will provide support regarding products, orders, policies, and compensation plans with professionalism and efficiency, collaborating with other departments for a smooth customer journey.

Qualifications

• Native language speaker of one or more language.
• Fluency in spoken and written English.
• Previous experience in Customer Service, preferably in network marketing or direct sales.
• Strong communications skills.
• Excellent problem-solving skills and attention to detail.
• Ability to work both independently and as part of a team.
• Excellent telephone and customer service skills.

Responsibilities

• Respond promptly to Brand Partner and Customer inquiries via phone, email, and live chat.
• Address and resolve concerns related to orders, product information, refunds, commissions, and account issues.
• Handle product complaints, ensuring a prompt resolution in line with company policies while maintaining customer satisfaction.
• Provide clear guidance on company policies, promotions, and compensation plans.
• Maintain up-to-date knowledge of company products, business models, and compliance guidelines.
• Process refunds, exchanges, and adjustments in accordance with company policies.
• Accurately document customer interactions and elevate complex issues to the appropriate teams.
• Assist Brand Partners in navigating back-office systems and understanding their earnings and orders.
• Represent the company in a professional, courteous, and knowledgeable manner.
• Work collaboratively with other departments to ensure a seamless customer experience.
• Follow company procedures and industry regulations to maintain compliance.

Skills

Customer service

Communication skills

Problem solving

Teamwork

Phone support

English fluency

Job description

LifeWave is seeking a dedicated Customer Service Representative in Galway to be the first point of contact for Customers and Brand Partners, handling inquiries and resolving concerns to ensure a seamless experience.

You will provide support regarding products, orders, policies, and compensation plans with professionalism and efficiency, collaborating with other departments for a smooth customer journey.