Customer Success & Operations Administrator

Morgan McKinley; Dublin; Remote; EUR 45,000 - 65,000; Full time

Job summary

Morgan McKinley is seeking a Customer Success Manager to support fundraising solutions for community-based organisations. The role focuses on customer support, administration, data management and campaign coordination in a remote environment.

The successful candidate will be organised, proactive and customer-focused, with the ability to work independently and with occasional travel within Ireland. Strong MS Office skills and attention to detail are required.

Qualifications

• Excellent communication and customer service skills.
• Strong Microsoft Office skills, particularly Excel, Word, PowerPoint and Outlook.
• Good data management and analytical skills.
• Excellent attention to detail and accuracy.
• A proactive, reliable and flexible approach to work.
• Ability to work independently and manage competing priorities.
• Full Irish driving licence and access to personal transport.
• A secure and suitable home-working environment.

Responsibilities

• Support customers with queries, reporting and day-to-day requirements.
• Maintain customer records, documentation and internal systems.
• Assist with permit renewals and compliance documentation.
• Prepare reports, promotional materials and customer communications.
• Coordinate fundraising campaigns and events.
• Update website content and customer information.
• Assist with monthly finance administration, bookkeeping and reporting.

Skills

Communication

Customer service

Data management

Analytical skills

Independent work

Tools

Microsoft Office

Excel

Word

PowerPoint

Outlook

Job description

Customer Success Manager - Operations

About the Role

An opportunity has arisen for a Customer Success Manager to join a growing organisation that provides fundraising solutions to community-based organisations.

The role focuses on customer support, administration, data management and campaign coordination. The successful candidate will be organised, proactive and customer-focused, with the ability to work independently in a remote environment.

Key Responsibilities

• Support customers with queries, reporting and day-to-day requirements.
• Maintain customer records, documentation and internal systems.
• Assist with permit renewals and compliance documentation.
• Prepare reports, promotional materials and customer communications.
• Coordinate fundraising campaigns and events.
• Update website content and customer information.
• Assist with monthly finance administration, bookkeeping and reporting.

Requirements

• Excellent communication and customer service skills.
• Strong Microsoft Office skills, particularly Excel, Word, PowerPoint and Outlook.
• Good data management and analytical skills.
• Excellent attention to detail and accuracy.
• A proactive, reliable and flexible approach to work.
• Ability to work independently and manage competing priorities.
• Full Irish driving licence and access to personal transport.
• A secure and suitable home-working environment.

Package

• Salary: Competitive
• Location: Remote within Ireland, with occasional travel
• Hours: Monday to Friday, 38.5 hours per week
• Type: Full-time, permanent opportunity