Remote Customer Success & Operations Manager - Fundraising

Morgan McKinley; Dublin; Remote; EUR 45,000 - 65,000; Full time

Job summary

Morgan McKinley is seeking a Customer Success Manager to support fundraising solutions for community-based organisations. The role focuses on customer support, administration, data management and campaign coordination in a remote environment.

The successful candidate will be organised, proactive and customer-focused, with the ability to work independently and with occasional travel within Ireland. Strong MS Office skills and attention to detail are required.

Qualifications

• Excellent communication and customer service skills.
• Strong Microsoft Office skills, particularly Excel, Word, PowerPoint and Outlook.
• Good data management and analytical skills.
• Excellent attention to detail and accuracy.
• A proactive, reliable and flexible approach to work.
• Ability to work independently and manage competing priorities.
• Full Irish driving licence and access to personal transport.
• A secure and suitable home-working environment.

Responsibilities

• Support customers with queries, reporting and day-to-day requirements.
• Maintain customer records, documentation and internal systems.
• Assist with permit renewals and compliance documentation.
• Prepare reports, promotional materials and customer communications.
• Coordinate fundraising campaigns and events.
• Update website content and customer information.
• Assist with monthly finance administration, bookkeeping and reporting.

Skills

Communication

Customer service

Data management

Analytical skills

Independent work

Tools

Microsoft Office

Excel

Word

PowerPoint

Outlook

Job description

Morgan McKinley is seeking a Customer Success Manager to support fundraising solutions for community-based organisations. The role focuses on customer support, administration, data management and campaign coordination in a remote environment.

The successful candidate will be organised, proactive and customer-focused, with the ability to work independently and with occasional travel within Ireland. Strong MS Office skills and attention to detail are required.