Customer Success Executive

Crossley Scott Limited; Dublin; On-site; EUR 38,000 - 50,000; Full time

Job summary

Crossley Scott Limited in Dublin is seeking a Customer Success Executive to join a growing team and play a key role across customer success, account management, sales support and business development.

You’ll build strong customer relationships, support retention and renewals, and identify opportunities to grow existing accounts, with outbound activity and proactive engagement across referrals, networking and outreach.

Qualifications

• 1–3 years’ experience in customer-facing roles such as Customer Success, Account Management, Sales or Business Development.
• CRM and SaaS environment experience is beneficial.
• Excellent written and spoken English.

Responsibilities

• Build and maintain positive customer relationships.
• Act as a contact for customer enquiries and support.
• Manage customer engagement, retention and renewal activities.
• Identify opportunities for account growth, upgrades and additional services.
• Follow up quotations, proposals and sales opportunities.
• Develop new business through prospecting, referrals and networking.
• Maintain accurate CRM records and sales pipeline.
• Process and manage customer orders through to completion.
• Collaborate with internal teams to meet customer requirements.
• Resolve issues quickly and professionally.
• Prepare quotations and customer documentation.

Skills

Customer relationships

Communication skills

Interpersonal skills

English proficiency

Job description

Are you a customer-focused professional who enjoys building relationships, spotting commercial opportunities, and making sure customers receive an excellent experience?

We’re looking for a Customer Success Executive to join a growing team and play a key role across customer success, account management, sales support and business development.

The Role

You’ll be responsible for building strong customer relationships, supporting retention and renewals, and identifying opportunities to grow existing accounts.

You’ll also have a commercial focus, helping to develop new business opportunities through outbound activity, referrals, networking and proactive customer engagement.

Key responsibilities include:

• Building and maintaining positive customer relationships
• Acting as a key point of contact for customer enquiries and support
• Managing customer engagement, retention and renewal activities
• Identifying opportunities for account growth, upgrades and additional services
• Following up quotations, proposals and sales opportunities
• Developing new business through prospecting, outbound calls, email campaigns, referrals and networking
• Maintaining accurate CRM records and managing the sales pipeline
• Processing and managing customer orders through to completion
• Liaising with internal teams to ensure customer requirements are delivered
• Resolving issues quickly and professionally
• Preparing quotations and customer documentation
• Supporting wider sales, customer and operational activities

About You

We’re looking for someone with 1–3 years’ experience in a role such as:

Customer Success | Account Management | Sales | Business Development | Sales Support | Commercial Administration

Experience within a SaaS, software, technology or subscription-based environment, particularly where CRM systems are used, would be highly beneficial.

You’ll also bring:

• Excellent written and spoken English
• Strong communication and interpersonal skills
• Excellent organisation and administration skills
• The ability to manage multiple priorities and deadlines
• Confidence communicating with customers by phone, email and in person
• A proactive, professional and customer-focused approach

Why This Role?

This is an excellent opportunity for someone looking to develop their career across customer success, account management and commercial growth, with the chance to make a genuine impact on customer relationships and business performance.