Customer Success & Growth Executive

Crossley Scott Limited; Dublin; On-site; EUR 38,000 - 50,000; Full time

Job summary

Crossley Scott Limited in Dublin is seeking a Customer Success Executive to join a growing team and play a key role across customer success, account management, sales support and business development.

You’ll build strong customer relationships, support retention and renewals, and identify opportunities to grow existing accounts, with outbound activity and proactive engagement across referrals, networking and outreach.

Qualifications

• 1–3 years’ experience in customer-facing roles such as Customer Success, Account Management, Sales or Business Development.
• CRM and SaaS environment experience is beneficial.
• Excellent written and spoken English.

Responsibilities

• Build and maintain positive customer relationships.
• Act as a contact for customer enquiries and support.
• Manage customer engagement, retention and renewal activities.
• Identify opportunities for account growth, upgrades and additional services.
• Follow up quotations, proposals and sales opportunities.
• Develop new business through prospecting, referrals and networking.
• Maintain accurate CRM records and sales pipeline.
• Process and manage customer orders through to completion.
• Collaborate with internal teams to meet customer requirements.
• Resolve issues quickly and professionally.
• Prepare quotations and customer documentation.

Skills

Customer relationships

Communication skills

Interpersonal skills

English proficiency

Job description

Crossley Scott Limited in Dublin is seeking a Customer Success Executive to join a growing team and play a key role across customer success, account management, sales support and business development.

You’ll build strong customer relationships, support retention and renewals, and identify opportunities to grow existing accounts, with outbound activity and proactive engagement across referrals, networking and outreach.