Customer Success Director: FinTech SaaS Growth

Stuut; Dublin; Presencial; EUR 90.000 - 150.000; Tempo integral

Benefícios oferecidos por esta vaga

Top-of-market salary and equity

Medical, dental & vision insurance

401(k) & Match

Equity

Flexible PTO

Parental Leave

Resumo da vaga

Stuut is seeking a Customer Success Director to own post-sale accounts, drive adoption, and protect retention across a portfolio. You will forecast renewals, identify expansion opportunities, and collaborate with Sales to grow the customer footprint.

You’ll lead onboarding and QBRs, ensuring value delivery and measurable outcomes such as AR improvements and DSO reduction. You will operate in a growth-stage environment, building CS processes while maintaining strong executive relationships and

Qualificações

• 4+ years in Customer Success or Account Management at a B2B SaaS company.
• Proven renewal/expansion ownership, not just satisfaction scores.
• Comfortable with ambiguity: growth-stage CS process building.
• Excellent written and verbal communication; comfortable running exec-level QBRs.

Responsabilidades

• Own onboarding through steady-state for an assigned account portfolio.
• Drive product adoption against each customer's business outcomes.
• Run QBRs: outcomes delivered, ROI, expansion opportunities.
• Own renewal forecasting and GRR; flag churn risk early with remediation plan.
• Identify and pursue expansion (upsell, cross-sell across Stuut products) in partnership with Sales.
• Escalate technical or implementation issues to FDE/Support with clear context; ensure resolution.
• Maintain accurate account health data in Vitally.

Conhecimentos

Renewal & expansion ownership

Executive-level communication

B2B SaaS experience

Financial/AR domain fluency

Ferramentas

Vitally

Descrição da vaga

Stuut is seeking a Customer Success Director to own post-sale accounts, drive adoption, and protect retention across a portfolio. You will forecast renewals, identify expansion opportunities, and collaborate with Sales to grow the customer footprint.

You’ll lead onboarding and QBRs, ensuring value delivery and measurable outcomes such as AR improvements and DSO reduction. You will operate in a growth-stage environment, building CS processes while maintaining strong executive relationships and