Customer Services Representative

Csg Corporate; Shannon Municipal District; Remote; EUR 25,000 - 32,000; Full time

Job summary

CSG & Chemifloc in Shannon is seeking a Customer Services Representative to support order processing, delivery coordination and customer queries from ERP systems and MS Office tools.

You will process sales orders by phone and email, update records, liaise with distributors and production, and help ensure on-time deliveries while upholding Health and Safety standards. You will also contribute to continuous improvement of customer service processes.

Qualifications

• Demonstrated experience in a dynamic customer-oriented environment.
• Experience in a logistics or freight company is desirable but not essential.
• Strong IT skills including ERP systems and MS Office applications (Word, Excel, Outlook).
• Candidates must already possess the right to work in the EU.
• Can-do attitude with ability to use initiative.
• Strong written and verbal communication skills.
• Highly organised with the ability to prioritise and manage a busy workload.
• Strong teamwork skills and ability to work across locations.

Responsibilities

• Process sales orders by phone and e-mail and enter orders on company systems.
• Revert to customers with delivery dates and times per lead times.
• Highlight changes to orders to production or regarding unusual requirements.
• Update company systems with new customer accounts, delivery addresses, products, etc.
• Upload delivery details to 3rd party distribution networks within deadlines.
• Liaise with distributor, investigate and follow up on queries.
• Coordinate with customers to amend delivery schedules as needed.
• Communicate with technical representatives to ensure site readiness prior to deliveries.

Skills

Customer service

Logistics experience

Communication skills

Education

Leaving Certificate

Tools

ERP systems

MS Office suite

Job description

Job Title: Customer Services Representative

Locations: Smithstown Industrial Estate, Shannon, Co. Clare

Reports to: Customer Services & Transport Manager

About CSG & Chemifloc

Chemifloc is a CSG company. We are a dynamic and growing chemical solutions provider, supporting the critical sectors of water treatment, environmental safety, and industrial hygiene. Through our leading brands, we deliver not just premium products, but complete solutions built on deep application knowledge, technical support, and outstanding customer service. With a strong legacy and a forward-looking mindset, we’re now looking to strengthen our team to continue to drive our business forward.

This is where you come in.

Job Purpose

Reporting to the Customer Services & Transport Manager, the Customer Services Representative is accountable for following company procedures for the accurate and timely administration of all transport activities.

• Process sales orders by phone and e-mail and enter customer orders on company systems
• Revert to customers with anticipated delivery dates and times according to the agreed lead times
• Highlight any changes to orders to production or any unusual requirements
• Update company systems with new customer accounts, delivery addresses, products etc.
• Upload delivery details to 3rd party distribution network within deadlines required
• Liaise with distributor, investigate and follow up on all queries
• Liaise with customers to amend delivery schedule if required/
• Communicate with technical representatives to ensure customer site readiness prior to the deliveries.
• All employees are responsible for workplace health and safety, as outlined in the Company Health and Safety Statement.
• Perform other duties or responsibilities as assigned to support the overall goals and objectives of the organisation.

Person Specification

Education

• Leaving Certificate or higher

Professional Experience

• Demonstrated experience working in a dynamic customer-oriented environment.
• Experience of working within a logistics or freight company is desireable but not essential
• Strong IT skills including experience of working with ERP systems and MS Office applications including Word, Excel and Outlook
• Candidates must already possess the right to work in the EU.
• Can-do attitude with ability to use initiative
• Strong written and verbal communication skills.
• Highly organised with the ability to prioritise and manage a busy workload
• Strong teamworking skills, ability to work effectively as part of a team, both on site and in other company locations.

Our Values

• Teamwork – we value collaboration, mutual respect and collective responsibility.
• Customers – we are committed to getting customers what they need when they need it.
• Curiosity – we value curiosity and creativity that drives continuous improvement and
  sustained growth.
• Action – we value the energy and pragmatism that gets things done.
• Wellbeing – we care that everyone is safe and well.
• Environment – we value, care for and respect our environment and our planet.

Your job description may be amended by us and, in addition to duties set out in the job description, you may be required to undertake additional or other reasonable duties as necessary to meet the needs of our business.

Chemifloc is an equal opportunities employer. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact us at careers@csg-corporatat e.com.

CAREER OPPORTUNITIES

Safe, sustainable chemistry

We are a team-oriented company committed to continuous growth and development. We regularly hire rigid and artic drivers, scientists, logistics and production staff. Join our team?