Customer Service Executive

culliganalabama; Galway; Hybrid; EUR 28,000 - 34,000; Full time

Benefits offered by this job

Hybrid working model

23 days annual leave

Company pension scheme

Perks at Work discounts

24h access to EAP

Volunteering day

Employee support network and mental健康

Job summary

Culligan Home Ireland is seeking a Customer Service Executive to join our team in a hybrid working setup at Claregalway, Co. Galway.

The role focuses on supporting customer retention, maintaining records, and providing administrative support to the Operations team to deliver an excellent customer experience. The ideal candidate will have excellent communication skills, experience in customer service, and comfort with CRM systems.

Qualifications

• Excellent communication skills are essential.
• CRM systems and Microsoft Office proficiency expected.
• Experience in customer service or related field preferred.
• Ability to thrive in a fast-paced environment.
• Positive attitude and a passion for helping others.
• Experience in the water/service industry is desirable.

Responsibilities

• Respond to customer inquiries promptly via phone, email, or CRM.
• Manage service bookings and product orders, coordinating with field technicians.
• Update customer records and ensure accurate data entry.
• Troubleshoot and resolve customer issues to a satisfactory conclusion.
• Promote and upsell appropriate services and products when relevant.
• Collaborate with Service, Sales, Finance teams to ensure efficient delivery.
• Maintain CRM documentation and data quality.
• Suggest process improvements to enhance customer satisfaction.
• Meet KPIs for response time, resolution quality, and service accuracy.

Skills

Excellent communication

CRM/Microsoft familiarity

Customer service experience

Fast-paced environment

Positive attitude

Water/service industry experience

Tools

CRM systems

Microsoft Office

Job description

Job title:Customer Service Executive

Contract Type:Full Time Permanent, subject to 6 months' probation

Location:Claregalway, Co. Galway

Salary:€31,050 per annum, paid monthly

Culligan Home Ireland is seeking an organized and customer-focused Customer Service Executive to join our growing team. In this role, you will support customer retention activities, maintain accurate customer records, and provide administrative support to our Operations team, helping to deliver an excellent customer experience.

If you’re passionate about helping people, have excellent communication skills, and enjoy working as part of a supportive team, we’d love to hear from you.

Core role and responsibilities:

• Respond to customer inquiries promptly, professionally, and with empathy via phone, email, or CRM platforms.
• Manage service bookings and product orders, including routing vans and coordinating with field technicians.
• Process customer accounts, update records, and ensure accurate data entry.
• Troubleshoot and resolve customer issues or complaints to a satisfactory conclusion.
• Promote and upsell appropriate services and products where relevant.
• Collaborate with other teams (Service, Sales, Finance) to ensure efficient service delivery.
• Maintain high standards of documentation and CRM system use.
• Contribute ideas to improve processes and customer satisfaction metrics.
• Meet individual and team KPIs related to response time, resolution quality, and service accuracy.

• Excellent communication skills
• Familiarity with CRM systems and/or Microsoft packages
• Experience in customer service or related field.
• Ability to work in a fast paced environment
• Postive attitude and a passion for helping others
• Experience in the water/service industry is desirable

• Monday-Friday working pattern
• Hybrid Working Model
• 23 Day's Annual Leave
• Company Pension Scheme
• Shopping discounts with Perks at Work
• 24hrs access to EAP
• Volunteering Day
• Employee support network and mental health assistance
• Opportunity for career progression