Customer Service Specialist - Preferred Accounts

UPS Supply Chain Solutions; Dublin; On-site; EUR 32,000 - 42,000; Full time

Job summary

UPS Supply Chain Solutions in Ireland is seeking a customer service professional to support UPS Preferred accounts, analyze inquiries, resolve issues, and own cases through resolution.

You will build relationships with internal functions such as Billing and Operations, perform outbound follow-ups, and contribute to a high-quality customer experience.

This permanent role offers stability and opportunities within a Fortune Global 500 organization.

Qualifications

• High school diploma or equivalent is required
• Strong communication and problem-solving skills are essential
• Customer service experience is preferred
• Excel skills are required
• Self Billing knowledge is advantageous

Responsibilities

• Builds and maintains relationships with related internal functions (e.g., Billing, Delivery Information and Operations).
• Analyses and resolves Preferred account issues.

Skills

Strong communication skills

Problem solving

Customer service experience

Self Billing knowledge

Education

High school diploma or equivalent

Tools

Excel

Job description

UPS Supply Chain Solutions in Ireland is seeking a customer service professional to support UPS Preferred accounts, analyze inquiries, resolve issues, and own cases through resolution.

You will build relationships with internal functions such as Billing and Operations, perform outbound follow-ups, and contribute to a high-quality customer experience.

This permanent role offers stability and opportunities within a Fortune Global 500 organization.