Preferred Accounts Support Specialist

UPS; Dublin; On-site; EUR 26,000 - 34,000; Full time

Job summary

UPS in Ireland is hiring for a permanent Customer Service role focused on UPS Preferred accounts in Dublin. You will provide one-to-one service, resolve inquiries, and manage customer situations through resolution and follow-ups.

Key tasks include building and maintaining relationships with internal teams, analyzing account issues, and ensuring accurate handling of inquiries. Strong communication and problem-solving skills are essential, with Excel experience a plus.

Qualifications

• High school diploma or equivalent required.
• Strong oral and written communication skills.
• Excellent problem-solving abilities.
• Previous customer service experience preferred.
• Self Billing knowledge is advantageous.
• Excel skills are required.

Responsibilities

• Provide one-to-one customer service for UPS Preferred accounts.
• Analyze and resolve account questions and tracing inquiries.
• Maintain ownership of customer situations through resolution.

Skills

Customer service

Communication

Problem solving

Teamwork

Education

High school diploma or GED

Tools

Excel

Job description

UPS in Ireland is hiring for a permanent Customer Service role focused on UPS Preferred accounts in Dublin. You will provide one-to-one service, resolve inquiries, and manage customer situations through resolution and follow-ups.

Key tasks include building and maintaining relationships with internal teams, analyzing account issues, and ensuring accurate handling of inquiries. Strong communication and problem-solving skills are essential, with Excel experience a plus.