PCA Agent

UPS Supply Chain Solutions; Dublin; On-site; EUR 32,000 - 42,000; Full time

Job summary

UPS Supply Chain Solutions in Ireland is seeking a customer service professional to support UPS Preferred accounts, analyze inquiries, resolve issues, and own cases through resolution.

You will build relationships with internal functions such as Billing and Operations, perform outbound follow-ups, and contribute to a high-quality customer experience.

This permanent role offers stability and opportunities within a Fortune Global 500 organization.

Qualifications

• High school diploma or equivalent is required
• Strong communication and problem-solving skills are essential
• Customer service experience is preferred
• Excel skills are required
• Self Billing knowledge is advantageous

Responsibilities

• Builds and maintains relationships with related internal functions (e.g., Billing, Delivery Information and Operations).
• Analyses and resolves Preferred account issues.

Skills

Strong communication skills

Problem solving

Customer service experience

Self Billing knowledge

Education

High school diploma or equivalent

Tools

Excel

Job description

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Summary

This position provides a one-to-one customer service experience for UPS Preferred accounts. He/She analyzes and resolves problems, solves tracing and claim inquiries, and maintains ownership of customer situations through resolution which may include follow-ups and making outbound calls.

Responsibilities:

• Builds and maintains relationships with related internal functions (i.e., Billing, Delivery Information and Operations).

• Analyzes and resolves Preferred account issues.

Qualifications:

• High school diploma, GED, or International equivalent

• Strong oral and written communication skills

• Strong problem solving skills

• Previous customer service experience - Preferred

• Self Billing knowledge would be an advantage

• Excel Skills

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.