PCA Agent

UPS; Dublin; On-site; EUR 26,000 - 34,000; Full time

Job summary

UPS in Ireland is hiring for a permanent Customer Service role focused on UPS Preferred accounts in Dublin. You will provide one-to-one service, resolve inquiries, and manage customer situations through resolution and follow-ups.

Key tasks include building and maintaining relationships with internal teams, analyzing account issues, and ensuring accurate handling of inquiries. Strong communication and problem-solving skills are essential, with Excel experience a plus.

Qualifications

• High school diploma or equivalent required.
• Strong oral and written communication skills.
• Excellent problem-solving abilities.
• Previous customer service experience preferred.
• Self Billing knowledge is advantageous.
• Excel skills are required.

Responsibilities

• Provide one-to-one customer service for UPS Preferred accounts.
• Analyze and resolve account questions and tracing inquiries.
• Maintain ownership of customer situations through resolution.

Skills

Customer service

Communication

Problem solving

Teamwork

Education

High school diploma or GED

Tools

Excel

Job description

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description

Job Summary

This position provides a one-to-one customer service experience for UPS Preferred accounts. He/She analyzes and resolves problems, solves tracing and claim inquiries, and maintains ownership of customer situations through resolution which may include follow-ups and making outbound calls.

Responsibilities

• Builds and maintains relationships with related internal functions (i.e., Billing, Delivery Information and Operations).
• Analyzes and resolves Preferred account issues.

Qualifications

• High school diploma, GED, or International equivalent
• Strong oral and written communication skills
• Strong problem solving skills
• Previous customer service experience - Preferred
• Self Billing knowledge would be an advantage
• Excel Skills

Employee Type

Permanent

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