German Billing Customer Service Representative

UPS; Ireland; Hybrid; EUR 26,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Full training

UPS Pension Scheme/ Healthcare

Life Assurance

Tuition Reimbursement

Promotion from within

Job summary

UPS is seeking a Customer Service Billing Assistant in Dublin Citywest for a hybrid role. You will handle billing inquiries, raise credit/debit notes, and support internal teams while ensuring high-quality customer service on calls and emails.

Training is provided, with hybrid on-site and remote options after initial on-site onboarding. The role emphasizes accuracy in billing and a collaborative team environment within a Fortune Global 500 company.

Qualifications

• Experience in Customer Service or Call Center environments.
• Proficiency with MS Excel is advantageous.
• Ability to manage billing inquiries and document issues clearly.

Responsibilities

• Handle billing inquiries from customers via phone and email.
• Process billing adjustments and credit/debit notes as needed.
• Investigate and resolve billing inconsistencies; support system investigations.

Skills

Customer service

Excel

Billing

Phone support

Communication

Tools

MS Excel

Job description

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description

This position problem solves and conducts basic research into customer inquiries. This position uses best judgement to select the best course of action. This position works with both external and internal customers, and assists those customers with questions concerning their bill. This position prepares billing adjustments as needed.

Advanced or fluent level of German language required for the position.

FUTURE YOU supports customers and commercial integrity

Are you a natural when it comes to getting customers on your side? Do you also possess an interest in finance? If the answer to both these questions is yes, and you also have a talent for languages, you could be the candidate we’ve been searching for. We need you to secure the loyalty of our customers by showing them how swiftly we can resolve their billing issues. You’ll be making a vital commercial impact on the business, and you’ll be doing it while speaking English and German language.

What you’ll be doing

• Managing billing documents and correcting errors by issuing credit/debit notes.
• Raising the bar when it comes to providing customer service on the phone and via email.
• Supporting UPS with investigating our systems to prevent future billing inconsistencies.

What you’ll get

• Competitive salary
• Full training to help you perform at your best
• Flexible benefits - UPS Pension Scheme/ Healthcare
• Life Assurance
• Tuition Reimbursement
• Opportunities to progress - thanks to our 'promotion from within policy'.

What you’ll need

A university education and years of work experience are not essential here. You do need to prove you’ve spent at least one year in customer service, and experience using Microsoft Excel would be an advantage. However, we will provide you with four weeks of initial training on site, followed by a minimum of four weeks integrating you into the office team. Once you’re feeling confident enough to work on your own, you can then submit requests to work remotely until the hybrid work type model is established on the site.

How we recruit

At UPS, equal opportunities, fair treatment and an inclusive workplace environment are of utmost importance. We are committed to a policy of treating individuals fairly and recruiting, selecting, training, promoting and compensating based on merit, experience and other work-related criteria. We do not discriminate against any applicant based on age, race, religion, sex, disability, sexual orientation or gender identity.

A bit about a big business

Founded in 1907 as a messenger company in the United States, UPS has grown into a multi-billion-dollar corporation by clearly focusing on the goal of enabling commerce around the globe. Today, UPS is a global company with one of the most recognized and admired brands in the world. We have become the world’s largest package delivery company and a leading global provider of specialized transportation and logistics services. Every day, we manage the flow of goods, funds, and information in more than 200 countries and territories worldwide.

Come join us!

Details on the role available

• Working week Monday - Friday Full time 40 hours 8am -16.30pm
• Location - Citywest Dublin 24
• Working model - Hybrid 1 week per month on site in Citywest office
• & 3 weeks working from home in your Irish Location (optional)
• Training - is a 4 weeks classroom-based training group on site in Citywest followed by an additional 4 weeks working on site before the option of Hybrid working model . ( so could on site full time for the first 8 weeks)

Day-to-Day task would include

• 8am-11am - Customer calls in relation to billing issues with invoices.
• Calls - on calls log queries onto the system , in the afternoon you work on admin tasks and closing out queries and resolving them for customer.
• Work on the telephone and via email.
• Other billing tasks

Employee Type

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.