German Billing Support Specialist (Hybrid)

UPS; Dublin; Hybrid; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Full training

UPS Pension Scheme/ Healthcare

Life Assurance

Tuition Reimbursement

Promotion from within

Job summary

UPS in Citywest Dublin is seeking a Customer Service Billing Associate to support customers and resolve billing inquiries. The role blends on-site training with hybrid working, requiring strong Excel skills and a year of customer service experience.

You’ll handle calls and emails, issue credit/debit notes, and investigate billing discrepancies. The plan includes four weeks on site training followed by a hybrid model and opportunities for progression within the organization.

Qualifications

• At least one year in customer service.
• Experience using Microsoft Excel.
• Willingness to undergo four weeks of on-site training.

Responsibilities

• Handle billing calls and emails to resolve inquiries.
• Log queries into the system and perform admin tasks.
• Investigate billing discrepancies and prepare adjustments.
• Process credit/debit notes and support billing tasks.

Skills

Customer service

Excel

Phone support

Job description

UPS in Citywest Dublin is seeking a Customer Service Billing Associate to support customers and resolve billing inquiries. The role blends on-site training with hybrid working, requiring strong Excel skills and a year of customer service experience.

You’ll handle calls and emails, issue credit/debit notes, and investigate billing discrepancies. The plan includes four weeks on site training followed by a hybrid model and opportunities for progression within the organization.