Customer Service Representative

Shaw Commercials Group; Castlebar; On-site; EUR 26,000 - 38,000; Full time

Job summary

Shaw Commercials Group in Castlebar, Co. Mayo, is seeking a Customer Service Representative to manage end-to-end service bookings and liaise with the workshop team.

The role involves organizing daily workshop schedules, rostering, and coordinating with technicians and the Warranty Manager to ensure smooth service delivery. The position requires excellent communication, flexibility, and a driving licence, with prior motor service advisory experience considered advantageous.

Qualifications

• Excellent communication skills.
• Experience as a motor service advisor is an advantage.
• Technical understanding/background preferred.
• Full, clean driving licence.
• Flexibility required.

Responsibilities

• Provide excellent customer service end to end from booking to return of vehicle and all the stages in between.
• Organise workshop schedule for the day and liaise with the workshop controller / manager.
• Organise roster for the month ahead online.
• Review staff clockings and approve overtime by technicians.
• Understand customer’s needs and requirements and maintain strong relationship.
• Communicate with customers throughout the day.
• Take bookings for the service department.
• Advise customers of any additional work to be carried out.
• Invoice work upon completion.
• Explain work carried out via Jobcard write ups, over the phone or in person.
• Follow up with customers.
• Work closely with Warranty Manager.
• Work with the marketing associate with regard to promoting the workshop.

Skills

Excellent communication

Motor service advisor experience

Technical understanding

Driving licence

Flexibility

Job description

Trucks & Trailers: 087 100 6211 Vans: 087 108 2441 Contact Us 094 902 7250 Breaffy Road Business Park, Breaffy Rd, Castlebar, Co. Mayo, F23 N996

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Customer Service Representative

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Job Description:

• Provide excellent customer service end to end from booking to return of vehicle and all the stages in between.
• Organise workshop schedule for the day and liaise with the workshop controller / manager.
• Organise roster for the month ahead on-line.
• Review staff clocking’s and approve overtime by technicians.
• Understand customer’s needs and requirements and maintain strong relationship.
• Communicate with customers throughout the day.
• Take bookings for the service department.
• Advise customers of any additional work to be carried out.
• Invoice work upon completion.
• Explain work carried out via Jobcard write ups, over the phone or in person.
• Follow up with customers.
• Work closely with Warranty Manager.
• Work with the marketing associate with regard to promoting the workshop.

Requirements

• Excellent communication skills.
• Previous experience as a motor service advisor is an advantage.
• Ideally have a technical understanding/background.
• Full, clean driving licence.
• Must be flexible.