Customer Service Pro — Training Provided (Dublin)

Greenstar; Dublin; On-site; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Paid breaks

Annual leave

Full training provided

Supportive and friendly team

Career progression opportunities

Job summary

Panda is seeking a Customer Service Representative to join our Dublin team at Millennium Park. You will handle a variety of customer enquiries by phone and through our internal systems, providing clear, accurate information and friendly support.

This role offers full training, a Monday–Friday pattern, paid breaks, annual leave, and a collaborative team environment that values openness and integrity.

Qualifications

• Strong communication skills and a positive attitude.
• Willingness to learn and adapt to processes.
• Comfortable using computer systems and learning new software.

Responsibilities

• Answering incoming calls and directing customers to the right person or department.
• Providing accurate information about Panda services and customer accounts.
• Handling customer queries, requests and complaints efficiently and consistently.
• Working with other departments to help resolve customer issues in a timely manner.
• Processing customer-related requests accurately through internal systems.
• Making outbound courtesy calls to follow up on customer complaints or service issues.
• Keeping clear and accurate records of customer interactions.
• Supporting the wider team in a flexible, fast-paced environment.

Skills

Communication skills

Phone etiquette

Empathy

Digital literacy

Tools

CRM software

Job description

Panda is seeking a Customer Service Representative to join our Dublin team at Millennium Park. You will handle a variety of customer enquiries by phone and through our internal systems, providing clear, accurate information and friendly support.

This role offers full training, a Monday–Friday pattern, paid breaks, annual leave, and a collaborative team environment that values openness and integrity.