Customer Service Pro — Training & Growth Path

Beauparc; Dublin; On-site; EUR 26,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Monday to Friday

Paid breaks

Annual leave

Full training provided

Supportive team

Career progression

Job summary

Panda is hiring a Customer Service Representative in Dublin to support residential and commercial customers. You will handle inquiries by phone and through internal systems, providing accurate information and resolving issues with care.

We value quick learners with a friendly, professional approach. Full training is provided, and you’ll join a supportive team in a busy environment with opportunities for career progression.

Qualifications

• Excellent communication skills and a friendly, professional phone manner.
• Customer-focused with a will to help and resolve queries.
• Ability to learn new processes and adapt to systems.

Responsibilities

• Answer incoming calls and direct customers to the right person or department.
• Speak with residential and commercial customers in a professional, helpful manner.
• Provide accurate information about Panda services and customer accounts.
• Handle customer queries, requests and complaints efficiently and consistently.
• Work with other departments to resolve issues in a timely manner.
• Process customer-related requests accurately through internal systems.
• Make outbound courtesy calls to follow up on complaints or service issues.
• Maintain clear and accurate records of customer interactions.
• Support the wider team in a fast-paced environment.
• Contribute to a positive and supportive team culture.

Skills

Strong communication

Customer service

Positive attitude

Willingness to learn

Accurate data handling

Job description

Panda is hiring a Customer Service Representative in Dublin to support residential and commercial customers. You will handle inquiries by phone and through internal systems, providing accurate information and resolving issues with care.

We value quick learners with a friendly, professional approach. Full training is provided, and you’ll join a supportive team in a busy environment with opportunities for career progression.