Customer Care Specialist (Training Provided)

Panda Ireland; Dublin; On-site; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Monday to Friday working pattern

Paid breaks

Annual leave

Full training provided

Supportive and friendly team

Career progression opportunities

Job summary

Panda is seeking a Customer Service Representative to join our team in Dublin. You will support both residential and commercial customers, answering queries and resolving issues with care. Full training will be provided, and you will be part of a busy, supportive Customer Service team.

This is a great entry point for someone with strong communication skills and a positive attitude, with opportunities to grow within Panda as we continue to expand our waste management services.

Qualifications

• Strong communication skills.
• Positive attitude and willingness to learn.
• Previous customer service experience is helpful but not essential.

Responsibilities

• Answering incoming calls and directing customers to the right person or department where needed.
• Speaking with commercial and residential customers in a professional, helpful and courteous manner.
• Providing accurate information about Panda services and customer accounts.
• Handling customer queries, requests and complaints efficiently and consistently.
• Working with other departments to help resolve customer issues in a timely manner.
• Processing customer-related requests accurately through internal systems.
• Making outbound courtesy calls to follow up on customer complaints or service issues.
• Keeping clear and accurate records of customer interactions.
• Supporting the wider team in a flexible, fast-paced environment.
• Contributing to a positive and supportive team culture.

Skills

Communication skills

Positive attitude

Willingness to learn

Customer service experience

Job description

Panda is seeking a Customer Service Representative to join our team in Dublin. You will support both residential and commercial customers, answering queries and resolving issues with care. Full training will be provided, and you will be part of a busy, supportive Customer Service team.

This is a great entry point for someone with strong communication skills and a positive attitude, with opportunities to grow within Panda as we continue to expand our waste management services.