Customer Service & Inside Sales Leader

Force Recruitment & Outsourcing; Mullingar; On-site; EUR 42,000 - 64,000; Full time

Job summary

Force Recruitment & Outsourcing in Mullingar, Ireland, is seeking an experienced Team Lead for the Customer Service function. You will lead, manage and develop the team delivering excellent service across client product ranges, while ensuring efficient order processing and timely query resolution.

The role includes Inside Sales and Account Development, collaborating with Sales, Warehouse and Finance to drive growth and improve retention, and overseeing administration and systems such as Sage and

Qualifications

• Experience in customer service leadership roles.
• Experience in pharmaceutical/healthcare distribution preferred.
• Ability to coach and develop teams.

Responsibilities

• Lead, motivate and develop the Customer Service team to meet service levels.
• Oversee daily operations: orders, queries, complaints and returns.
• Drive Inside Sales and account development with cross-functional teams.
• Collaborate with Sales, Warehouse and Finance to support growth and retention.
• Manage administration and systems, including pricing and Sage usage.
• Monitor KPIs and drive continuous improvement across the department.

Skills

Leadership

Customer service excellence

Inside sales

Account development

Team coaching

Education

Bachelor's degree or higher

Tools

Sage ERP

Microsoft Office

Job description

Force Recruitment & Outsourcing in Mullingar, Ireland, is seeking an experienced Team Lead for the Customer Service function. You will lead, manage and develop the team delivering excellent service across client product ranges, while ensuring efficient order processing and timely query resolution.

The role includes Inside Sales and Account Development, collaborating with Sales, Warehouse and Finance to drive growth and improve retention, and overseeing administration and systems such as Sage and