Customer Service & Inside Sales Lead

Force Recruitment and Outsourcing; Mullingar; Sur place; EUR 42 000 - 54 000; Plein temps

Résumé du poste

Force Recruitment and Outsourcing in Mullingar is seeking a Team Lead to manage the Customer Service team, ensuring high-quality service across client products and accounts. The role includes inside sales and account development, driving growth and customer retention while coordinating with Sales, Warehouse and Finance to meet business objectives.

You will lead daily operations, coach staff, handle escalations and develop strong client relationships while promoting cross-selling opportunities

Qualifications

• Educated to third level or equivalent.
• Experience in customer service, preferably in pharmaceutical, healthcare, wholesale or distribution.
• Supervisory or team leadership experience desirable.
• Inside sales, account management or business development advantageous.
• Strong understanding of customer service principles and commercial awareness.

Responsabilités

• Lead, motivate and develop the Customer Service team and manage daily workloads.
• Oversee order processing, queries, complaints and ensure service standards.
• Identify opportunities to grow existing accounts and promote products via inside sales.
• Manage RMA returns, pricing information and online ordering systems.
• Coordinate with Warehouse, Finance and Sales to address orders, payments and requirements.
• Monitor performance, drive improvements and report progress to management.

Connaissances

Leadership

Customer focus

Communication

Planning

Continuous improvement

Formation

Third level degree or equivalent

Outils

Sage

Microsoft Excel

ERP systems

Description du poste

Force Recruitment and Outsourcing in Mullingar is seeking a Team Lead to manage the Customer Service team, ensuring high-quality service across client products and accounts. The role includes inside sales and account development, driving growth and customer retention while coordinating with Sales, Warehouse and Finance to meet business objectives.

You will lead daily operations, coach staff, handle escalations and develop strong client relationships while promoting cross-selling opportunities