Customer Service Coordinator Benelux

Teleflex; Athlone; On-site; EUR 30,000 - 42,000; Full time

Job summary

Teleflex, a global medical technology provider, is seeking a Customer Service Coordinator to manage orders and queries from Benelux customers. Build strong relationships to maximise sales with support from Teleflex resources.

You will process orders via phone, fax or post, resolve stock and delivery issues, invoices, and literature requests. Coordinate with warehouse and purchasing, report monthly activity, and collaborate with sales on quotes and product information.

Qualifications

• Fluent in French or Dutch with strong English communication skills.
• Leaving Certificate level or equivalent; business or related qualification.
• Several years in a fast-moving customer service environment preferred.
• Excellent communication and professional telephone manner.
• Experience in a multinational environment encouraged; SAP SD exposure desirable.

Responsibilities

• Manage all orders and queries from Benelux customers.
• Maintain long-term relationships to maximise sales growth.
• Process orders received via telephone, fax, or post promptly.
• Handle stock, deliveries, invoices, and literature requests.
• Resolve customer complaints and escalate product issues as needed.
• Coordinate with warehouse and purchasing for deliveries/returns.
• Act as contact for designated key accounts and report monthly activity.
• Liaise with sales on quotes, inquiries, and product information.
• Ensure adherence to Teleflex Quality Management system.

Skills

French

Dutch

English

Professional telephone manner

Education

Leaving Certificate or equivalent

Business or relevant 3rd level qualification

Tools

SAP SD

Job description

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As a global provider of medical technologies, Teleflex is driven by our purpose to improve the health and quality of people’s lives. Through our vision to become the most trusted partner in healthcare, we offer a diverse portfolio with solutions in the therapy areas of anesthesia, emergency medicine, interventional cardiology and radiology, surgical, vascular access, and urology. We believe that the potential of great people, purpose-driven innovation, and world-class products can shape the future direction of healthcare.

Teleflex is the home of Arrow™, Barrigel™, Deknatel™, LMA™, Pilling™, QuikClot™, Rüsch™, UroLift™ and Weck™ – trusted brands united by a common sense of purpose.

At Teleflex, we are empowering the future of healthcare. For more information, please visit teleflex.com.

Position Summary

Manage all orders and queries from our Benelux customers. Help build and maintain a strong long-term relationship with our Benelux based Team and customers to maximise sales growth with the assistance of all appropriate resources within Teleflex. Ensure Teleflex is always positioned as a key Preferred supplier within the medical devices space.

• Work as part of a multi-disciplinary team, ensuring all orders received via telephone, fax, post, etc. are processed accurately and promptly upon receipt.
• Ensure that all customer queries order queries, stock situation, deliveries, invoices, product queries, literature & sample requests, etc. are handled and resolved satisfactorily.
• Ensure all customer complaints are dealt with upon receipt and resolved to the satisfaction of the customer.
• Ensure all product complaints are escalated to the appropriate department.
• Maintain regular contact with the warehouse and purchasing dept. to coordinate deliveries, returns, etc.
• Act as principle contact person for designated key accounts. Report to management on the monthly activity and involvement with these accounts.
• Liaise with the sales force on a regular basis as regards quotations, orders, product queries, and general information from customers.
• Process daily invoicing.
• Process billing corrections on time and in accordance with the company policy.
• Process returns from the customer on time and in accordance with the company policy
• General Administration work
• Adhere to the Teleflex Quality Management system.
• Involvement in special projects as required.

Education / Experience Requirements

• Fluency in both French or Dutch, alongside strong English communication skills, are essential for this role.
• Education to Leaving Certificate level (or similar). Business or other relevant 3rd level qualification.
• desirable.
• A number of years’ experience of working in a fast-moving customer service environment preferably.
• within a multinational environment.
• Excellent communication skills and a professional telephone manner.
• SAP SD user level experience desirable but not necessary as full training is given.
• A self-starter / "Can do" approach and attitude.
• Ability to work effectively within multi-cultural team towards strict deadlines.
• Accuracy and attention to detail are paramount.
• Flexibility -willingness to help other colleagues to meet deadlines.

Specialized Skills / Other Requirements

• Approachable and enthusiastic.
• Flexible and adaptable.
• Engaging and relating.
• Able to work on own initiative and as a team player.
• Good organisational skills with cultural awareness and sensitivity
• Good judgment and problem-solving ability

Teleflex is an equal opportunity employer. Applicants will be considered without regard to age, gender, race, nationality, ethnicity, civil status, family status, sexual orientation, disability, religion and/or membership of the traveller community.

If you require accommodation and support to apply for a position, please contact us at [e-mail].

Diversity fosters innovative thinking and entrepreneurship and that's what we are about at Teleflex. We trust and value our people and their diversity and we make it fun to work here. We are on a journey to ensure our workplaces mirror the patients we serve and the communities we operate in. Our approach is simple, we embrace everyone and want them to feel they belong here. We are building a culture where all employees can bring their best and unique selves to work. If that appeals to you, we would love to hear from you. Come join a company where diversity is sought out and inclusivity is how we progress.

At Teleflex, we follow a comprehensive hiring process. We do not accept unsolicited resumes from agency recruiters or 3rd party firms. We do not make unsolicited job offers. We do not ask for money or require equipment purchase up-front.